What is the difference between a missed and a lost call?
Missed call: When a customer calls and none of your agents answer the call, it is a missed call.
Lost call: The number of calls that do not land on your MyOperator service number due to limited channel lines, are known as lost calls. For example, suppose you have 5 channel lines. This means that 5 calls can land at a single time. The 6th and subsequent calls would be treated as lost calls.
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What is the difference between a “missed” call and a “lost” call in MyOperator?
⚡Quick answer • Missed call = Call reached your PBX/IVR, but no agent answered in time; details are logged, so you can call back. • Lost call = Call never reached your system because every line/channel was busy; nothing is logged except a ...
Can I view my lost calls?
Yes, you can view and track all missed or lost calls using the System Logs section in your MyOperator web panel. This helps you follow up on missed customer inquiries and optimize your call handling capacity. What you’ll see: caller number, ...
What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?
⚡Quick answer - Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark ...
Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call. Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data
What is a Missed Call Service and how do I set it up in MyOperator?
⚡Quick answer - A Missed Call Service lets customers dial your virtual or toll-free number, disconnects after 1–2 rings (so they pay nothing), and instantly triggers an action—send an SMS or WhatsApp template, queue a callback, or fire a webhook that ...