⚡Quick answer -

• Conference calling connects three or more people on the same live call. Everyone stays on the call together.
• Call transferring moves an ongoing call from one user to another user or department. After the transfer completes and you disconnect, your line becomes free, while the caller continues with the next agent.

WHEN SHOULD I USE THIS GUIDE?

Use this guide when you need to understand:

• When to involve multiple participants together (conference), and
• When to hand a caller over to another teammate (transfer) so you can move to the next call.

1. DEFINITIONS

Conference Call

A single call with three or more participants speaking in real time.

• You must remain on the call; if you disconnect, the entire call ends.

Call Transfer

Shifts a live call from User A to User B (or a department).

• You introduce or connect the next person, disconnect from the call, and your line becomes available for the next customer.

2. FEATURE-BY-FEATURE COMPARISON

3. HOW CALL TRANSFER WORKS IN MYOPERATOR

There are two methods to transfer a call depending on whether you have Pro User (panel) access or not.

A. Transfer Using the MyOperator Panel (Pro User Access)

If you have panel access and permission to use the Live Call Widget:

1. While you are on an active call, open Call Logs → Live Call Widget (bottom-left).
2. Click Transfer.
3. Select the User or Department you want to transfer the call to.

What happens next:

• The call rings the selected user first.
• You and the other user are connected so you can share context if needed.
• Once they are ready, you disconnect the call.
• The caller is then automatically connected to the selected user.
• Your number instantly becomes free to take the next call.

B. Transfer Using Your Mobile Phone (Without Panel Access)

Every MyOperator user has a unique extension number (shown in Manage → Users).

To transfer:

1. While on the call, dial *2 + extension number (example: *210).
2. The call rings the selected user.
3. You both get connected, allowing you to explain the context.
4. After they confirm, you hang up.
5. The caller is now connected to the selected user.
6. Your line becomes free for new calls immediately.

4. WHY CALL TRANSFER IS DIFFERENT FROM A CONFERENCE CALL

✔ In Call Transfer, you can leave the call midway.

The caller continues speaking with the next agent, and you are free for your next task.

✘ In a Conference Call, you cannot leave.

If you disconnect, the entire conference call ends.

This distinction is crucial for call centers, fast-moving support teams, and high-volume sales queues.

5. WHEN TO USE EACH OPTION

✔ Use a Conference Call when:

• More than one teammate must speak to the caller
• A case requires group explanation or joint decision-making
• You want all involved parties to stay on the call together

✔ Use a Call Transfer when:

• Another teammate or department should take over
• You want to free your line for the next customer
• Only one other person needs to handle the rest of the call

❌ Avoid a conference call when:

• Only one new person needs to handle the call → transfer instead

❌ Avoid a transfer when:

• All participants must speak together → use a conference

6. SUMMARY TABLE (QUICK VIEW)

Alt-text: Two diagrams—one shows three-way conferencing; the other shows a warm transfer where the agent consults, then connects caller to target.

Keywords: conference call vs transfer, warm transfer, blind transfer, three-way call differences