What is the difference between contacts and users?
There is a major difference between a “User” and a “Contact”.
- User: A person who is responsible to receive IVR calls or can access the MyOperator account using his/her own registered phone number is a User. (Add a new user)
- Contact: A phone number that is added by a User to his MyOperator account, updating his name and email address is a contact. Just like you save a phone number with a name in your cell phone. Usually we save customer details in the contact section so that their name is displayed in the logs section istead of phone numbers. (Add a new contact)
Note: All users can be in the contact list but not necessarily all those who are in the contact list, is a user.
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What’s the difference between Contacts and Users in MyOperator, and when should I create each?
⚡ Quick answer User → Someone in your team who receives calls from your IVR or logs into the MyOperator dashboard. Requires: licence, role, extension number, and dashboard access settings. Contact → A saved phone number used for caller ID, customer ...What are contacts?
What are MyOperator Contacts? MyOperator Contacts are phone numbers saved in your MyOperator account for easy reference and efficient call management. You can store contacts regardless of whether the numbers belong to existing users or not. Contacts ...Can I upload contacts?
Yes, you can upload contacts on your MyOperator panel. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality, click on “Contacts”. 3. Click on "Upload contacts" and select a ...Can I upload contacts?
Yes. You can bulk‑import contacts from a CSV file using the Contacts → Manage Contacts → Import page. Before you start (prerequisites) Access: You must have permission to view and manage Contacts. Template: Use the Download template CSV on the Import ...What are contacts?
MyOperator contacts refer to a list of phone numbers which are added to your MyOperator account irrespective of whether the phone number added to the contact list is an existing user or not. It can be a list of: Customer phone numbers Business phone ...