What is the process for troubleshooting number verification failures?

What is the process for troubleshooting number verification failures?

  1. Check voicemail logs to confirm OTP calls were received.
  2. Call the selected DID/Display number to check call functionality.
  3. If the issue persists, escalate it to the technical team.

    • Related Articles

    • What is the process for troubleshooting number verification failures?

      When onboarding a phone number to the WhatsApp Business Platform (WABA), you may encounter verification failures. In addition, new numbers start with a default daily messaging limit, which can be increased over time by maintaining quality and ...

    • What is the process of aadhaar eSign?

      Aadhaar eSign lets you digitally sign a document using an OTP sent to your Aadhaar‑linked mobile (or VID for privacy). Open the document, choose Aadhaar eSign, enter UID/VID, verify the OTP, and download the signed PDF with a licensed CA certificate. ...

    • What is the process of booking a Business number?

      Reserving a toll-free or virtual mobile number lets customers reach you directly while every call is logged in your MyOperator dashboard. Prerequisites You have upgraded from a Demo to a paid plan (Dashboard ▸ Complete the setup). You are signed in ...

    • Why document based verification takes some time to get verified?

      Document-based verification can take 24–48 business hours due to several key factors. Let’s break down why: ? Manual Review by Compliance Team Unlike automated OTP or API checks, document-based verification requires human reviewers to manually ...

    • TDS deduction and refund process

      MyOperator is being used by a large number of customers across the globe. Hence to serve them better and faster, the billing and invoicing is done through the automated payments system. A large number of our customers are using the auto pay scheme as ...