What is the role of a Tech Support?

What is the role of a Tech Support?

Tech Support is responsible for handling all the technical issues and provides first-level resolution for all the product-related issues. They are also responsible for getting the new development done based on the client's requirements.

    • Related Articles

    • How can I change the role for an added user?

      To change the role of a user, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Under the category of “Settings”, click on “Users”. 3. Click on "Three Dot" and then click on “Edit” corresponding ...
    • Can I create a role according to my choice?

      There are three predefined roles namely “Administrator, Moderator and Basic’’. You can assign each user in your organization any of these 3 roles, however you cannot create a new role.
    • What support will I receive as a member?

      As a startup member, you’ll be assigned a dedicated account manager who will support you whenever you encounter a tad of difficulty or an iota of doubt about MyOperator’s application.
    • How can I change the default permissions for the user or role?

      To change the permission of a role, follow these steps: 1. Login with a super admin credential to your MyOperator panel and click on “Manage” at the top. 2. Click on "Permission" under the functionality section. 3. Check or uncheck the boxes to ...
    • What permissions are assigned to each role?

      There are 3 roles that MyOperator offers to its Pro users following a professional hierarchy.  Administrator: This user is the head of the company. Administrators or super admins can access the accounts of every user. Manager: This user is the head ...