What is the role of a Tech Support?
Tech Support is responsible for handling all the technical issues and provides first-level resolution for all the product-related issues. They are also responsible for getting the new development done based on the client's requirements.
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What is the role of a Tech Support?
Tech Support helps you diagnose and resolve issues with the MyOperator platform—errors, call-flow behavior, configuration questions, integrations, and connectivity—then escalates to Engineering when needed. Contents When to contact Tech Support What ...
What permissions are assigned to each role?
MyOperator Pro has three user roles with a clear hierarchy. Use roles to apply least-privilege access, keep data secure, and make audits simple. Roles at a glance Administrator (Admin / Super admin) — Full, account-wide control across all data and ...
Can I create a role according to my choice?
Short answer: Not right now. MyOperator supports three predefined user roles—Administrator, Manager, and Call Agent. You cannot create new custom roles or edit role permissions. When you’d want this You may want a custom role to fine-tune ...
How can I change the role for an added user?
Use roles to give teammates just the access they need. Follow these steps to change a user’s role. When & why Apply least-privilege access for security and compliance. Update responsibilities when people join, move teams, or leave. Prerequisites ...
How can I change the default permissions for the user or role?
Use role-based permissions to give teammates only the access they need. In MyOperator, default permissions are set at the role level (Administrator, Manager, Basic/Call agent). To affect a single user, change their role or use a customized role if ...