What is the role of an Account Manager?
To provide expertise, valuable tips, and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers.
Account Managers act as the primary point of contact between you and MyOperator and are responsible for:
- Providing adequate product knowledge and training.
- Optimizing your MyOperator account.
- Making you get the most out of your MyOperator account.
Note: Account Managers are assigned only to our paid customers and they are not responsible for billing-related follow-ups.
What is routes in Account Preferences?
We provide different operators from which we generate the IVR calls to your landing numbers. In bad situations where operator has issues making calls to your number, you may switch between either of the options available (1 or 2), this will make sure ...
What permissions are assigned to each role?
There are 3 roles that MyOperator offers to its Pro users following a professional hierarchy. Administrator: This user is the head of the company. Administrators or super admins can access the accounts of every user. Manager: This user is the head ...
How can I change the role for an added user?
To change the role of a user, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Under the category of “Settings”, click on “Users”. 3. Click on "Three Dot" and then click on “Edit” corresponding ...
Can I create a role according to my choice?
There are three predefined roles namely “Administrator, Moderator and Basic’’. You can assign each user in your organization any of these 3 roles, however you cannot create a new role.
What is the role of a Tech Support?
Tech Support is responsible for handling all the technical issues and provides first-level resolution for all the product-related issues. They are also responsible for getting the new development done based on the client's requirements.