What is the role of an Account Manager?
To provide expertise, valuable tips, and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers.
Account Managers act as the primary point of contact between you and MyOperator and are responsible for:
- Providing adequate product knowledge and training.
- Optimizing your MyOperator account.
- Making you get the most out of your MyOperator account.

Note: Account Managers are assigned only to our paid customers and they are not responsible for billing-related follow-ups.
Related Articles
What is the role of an Account Manager?
Your Account Manager (AM) is your point of contact for onboarding, optimization, and coordinating complex requests. Use the steps below to find your AM, book a kickoff, set success metrics, and know what’s in/out of scope. Table of contents When ...
How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?
⚡Quick answer - Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advance Settings for dashboard access. Set optional call‑receiving hours. Click ...
What permissions are assigned to each role?
MyOperator Pro has three user roles with a clear hierarchy. Use roles to apply least-privilege access, keep data secure, and make audits simple. Roles at a glance Administrator (Admin / Super admin) — Full, account-wide control across all data and ...
Which role is assigned to the new user?
Short answer: Basic role. When you add a New User to your MyOperator account, they’re assigned the Basic role by default. Admins can change this after the invite is sent or any time later. When this applies Use this guide if you just invited a ...
Can I create a role according to my choice?
Short answer: Not right now. MyOperator supports three predefined user roles—Administrator, Manager, and Call Agent. You cannot create new custom roles or edit role permissions. When you’d want this You may want a custom role to fine-tune ...