What is the role of an Account Manager?
To provide expertise, valuable tips and feedback that will help in resolving the general and technical queries encountered, MyOperator assigns an Account Manager for its customers.
Account Managers act as the primary point of contact between you and MyOperator and are responsible for:
- Providing adequate product knowledge and training.
- Optimising your MyOperator account.
- Making you get the most out of your MyOperator account.
Note: Account Managers are assigned only to our paid customers and they are not responsible for billing related follow ups.
How do I integrate Facebook Ad Manager account with MyOperator?
Before integrating MyOperator with Facebook Ad Manager: 1. Ensure that your Facebook "Business manager account" is approved: https://www.facebook.com/business/help/1710077379203657 2. Your business page for which you intend to run adds is ...
What if the Account manager who assigned to a customer is busy?
If the Account manager that is assigned to a customer is busy, then the call will get dropped. The call will not get connected to another Account manager and will be shown as a missed call in the "Logs" section of the web panel. MyOperator is an ...
Will Direct Dialing or the Account Manager (assignee) be given priority?
If a contact calls via Comma Dialing or Direct Dialing, then priority will be given to Direct Dialing. The call will be routed to the agent whose extension number has been dialed and not to his/ her assigned Account manager. MyOperator is an ...
How will the lists on MyOperator be segregated on Facebook Ads Manager?
The lists on Facebook Ads Manager will be same as the subscription lists on your MyOperator account with a possibility of differing counts. This is because some of the callers on your MyOperator number may not have had registered on Facebook with the ...
What permissions are assigned to each role?
There are 3 roles that MyOperator offers to its Pro users following a professional hierarchy. Administrator: This user is the head of the company. Administrators or super admins can access the accounts of every user. Manager: This user is the head ...