What is the significance of new callers versus returning callers?
MyOperator’s new dashboard shows the category of new callers and returning callers respectively. This is for the easy analysis of the received calls.
Returning callers are of more significance for you as they have comparatively more chances of becoming your customer than the new callers.
Also , this classification will help to reach back to the respective type of callers in different ways , this can be either in difference of routing their calls to a particular agent, or may be in the type of SMS to be sent to them or may be of any other significance as per the company’s requirement.
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What is the significance of new callers versus returning callers?
MyOperator’s dashboard smartly categorizes your callers into New Callers and Returning Callers, giving you clear insights for better decision-making. ? New Callers Definition: Customers who are contacting your business for the first time. Why it ...
What is the significance of new callers versus returning callers?
New callers are people reaching your business for the first time on any tracked number. Returning callers have called before from the same phone number. This split helps you measure acquisition, retention, agent performance, and campaign ROI. You can ...
What's new in MyOperator (Jan 2018)?
This release improves billing and payments, call flow & IVR, and user/department management. You can now download invoices, self‑serve plan changes, set up auto‑pay, configure low‑balance alerts, build drag‑and‑drop call flows, request professional ...
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
MyOperator’s New Dashboard
We have released MyOperator’s New Dashboard. As you know, MyOperator is your business call management system and helps track each call you get. With the growing need to manage your office calls, we have created the newly styled dashboard for our ...