What is the Audio Library and how do I add, generate, and manage reusable sound clips in MyOperator?

What is the Audio Library and how do I add, generate, and manage reusable sound clips in MyOperator?

⚡Quick answer -

The Audio Library is the one‑stop vault for all of your reusable audio assets, including uploaded files and text‑to‑speech (TTS) clips. Follow the steps below to add, manage, and attach sounds in less than two minutes.


1. Why & When to Use the Audio Library

Use the Audio Library whenever you need to:

  • Upload local audio files (.mp3,≤ 10 MB, ≤ 5 min)
  • Generate new TTS (Text To Speech) clips (≤ 500 characters, 30+ voices)
  • Attach audio to prompts anywhere in the app, mobile, or API
  • Reuse approved audios across multiple workflows

image.png

Alt text: Audio library


2. Prerequisites

Requirement

Details

User role

User with pro-licence

File format

.mp3

File size & length

≤ 10 MB / ≤ 5 minutes

Quota

TTS limited to 500 characters per clip, 10,000 chars/day


3. Step‑by‑Step Guides

3.1 HOW TO ADD AUDIO?

  1. Navigate to Settings → Audio Library.
  2. Click ➕ Add Audio → Upload File.
  3. Select a .mp3file ≤ 10 MB.
  4. Enter a Name and (optional) Description.
  5. Click Save. The new audio appears at the top of the list.

image.png

Alt text: Uploading audio file

3.2 HOW TO Generate TTS (TEXT TO SPEECH) ?

  1. In Settings → Audio Library, click ➕ Add Audio → Generate TTS.
  2. Type or paste up to 500 characters of text.
  3. Pick a Voice and Language from the dropdown.
  4. Preview with ▶ Play; adjust as needed.
  5. Click Generate & Save.

image.png

Alt text: Generating Audio TTS


4. Manage Existing Audios

  • Preview — Click ▶ Play next to any row.
  • Attach — In a prompt editor, choose Audio → Library → <Audio Name>.
  • Rename / Delete — Click ⋮ More and select an action.
  • Bulk Actions — Tick multiple checkboxes and use the Bulk toolbar.

image.png

Alt text: Managing existing audios


5. Limitations & Edge Cases

Area

Limit

What Happens When Exceeded

File size

> 10 MB

Upload button disabled; tooltip explains limit

Duration

> 5 min

Warning toast: upload aborted

TTS characters

> 500

The generate button deactivates

Daily TTS

> 10 k

API/Web returns HTTP 429 with quota‑reset time


8. Troubleshooting Checklist

  1. “Invalid file type” — Confirm .mp3
  2. "Upload paused" — Check your network or VPN.
  3. TTS quota exceeded — Wait until 00:00 UTC or request a higher limit.
  4. Audio not playing — Clear browser cache or try a private window.

9. Escalation Path

If the above steps fail:

  • Open a Support Ticket → Help → Contact Support.
  • Or email support@myoperator.com with the file, steps to reproduce, and console logs.

    • Related Articles

    • How can I add sound files to Audio Library?

      To add sound files from the sound library, follow the below mentioned steps: 1. Login to your MyOperator panel and and click on “Manage” at the top. 2. Go to settings and click on “Design Callflow”. 3. Go to “Audio library” from left pane. 4. Click ...
    • What is Audio Library?

      Audio library is the set of files chosen by you, to set IVR tones. These files/tones are taken from the computer manually. To know, how to add sound files to your library, click here (How can I add sound files to Audio Library?)
    • What is Sound Library?

      Sound Library is the the library where you can add and find all the sounds (TTS as well as uploaded file from computer). You can get a list of all of your prompt and the audio attached with the prompt. You can play the audio as well.
    • How do I upload a sound file to the MyOperator Audio Library?

      Quick answer: Log in ➜ Call » Settings » Design Callflow » Audio Library ➜ + Add files ➜ Choose an MP3/WAV under 5 MB ➜ Upload. Done! 1 — When & Why to Use Use the Audio Library to store welcome greetings, IVR menus, hold music, and any other custom ...
    • What’s the quickest way to upload or replace IVR sound files in MyOperator?

      ⚡Quick answer- • Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save. • Changes take effect instantly—test by dialling the IVR number. When should I use this guide? Use it whenever you need to ...