What is the Audio Library and how do I add, generate, and manage reusable sound clips in MyOperator?
⚡Quick answer -
The Audio Library is the one‑stop vault for all of your reusable audio assets, including uploaded files and text‑to‑speech (TTS) clips. Follow the steps below to add, manage, and attach sounds in less than two minutes.
1. Why & When to Use the Audio Library
Use the Audio Library whenever you need to:
- Upload local audio files (
.mp3,≤ 10 MB, ≤ 5 min) - Generate new TTS (Text To Speech) clips (≤ 500 characters, 30+ voices)
- Attach audio to prompts anywhere in the app, mobile, or API
- Reuse approved audios across multiple workflows
Alt text: Audio library
2. Prerequisites
Requirement | Details |
User role | User with pro-licence |
File format |
|
File size & length | ≤ 10 MB / ≤ 5 minutes |
Quota | TTS limited to 500 characters per clip, 10,000 chars/day |
3. Step‑by‑Step Guides
3.1 HOW TO ADD AUDIO?
- Navigate to Settings → Audio Library.
- Click ➕ Add Audio → Upload File.
- Select a
.mp3file ≤ 10 MB. - Enter a Name and (optional) Description.
- Click Save. The new audio appears at the top of the list.
Alt text: Uploading audio file
3.2 HOW TO Generate TTS (TEXT TO SPEECH) ?
- In Settings → Audio Library, click ➕ Add Audio → Generate TTS.
- Type or paste up to 500 characters of text.
- Pick a Voice and Language from the dropdown.
- Preview with ▶ Play; adjust as needed.
- Click Generate & Save.
Alt text: Generating Audio TTS
4. Manage Existing Audios
- Preview — Click ▶ Play next to any row.
- Attach — In a prompt editor, choose Audio → Library → <Audio Name>.
- Rename / Delete — Click ⋮ More and select an action.
- Bulk Actions — Tick multiple checkboxes and use the Bulk toolbar.
Alt text: Managing existing audios
5. Limitations & Edge Cases
Area | Limit | What Happens When Exceeded |
File size | > 10 MB | Upload button disabled; tooltip explains limit |
Duration | > 5 min | Warning toast: upload aborted |
TTS characters | > 500 | The generate button deactivates |
Daily TTS | > 10 k | API/Web returns HTTP 429 with quota‑reset time |
8. Troubleshooting Checklist
- “Invalid file type” — Confirm
.mp3 - "Upload paused" — Check your network or VPN.
- TTS quota exceeded — Wait until 00:00 UTC or request a higher limit.
- Audio not playing — Clear browser cache or try a private window.
9. Escalation Path
If the above steps fail:
- Open a Support Ticket → Help → Contact Support.
- Or email support@myoperator.com with the file, steps to reproduce, and console logs.
Related Articles
What’s the quickest way to upload or replace IVR sound files in MyOperator?
⚡Quick answer- • Go to Dashboard → Calls → Design call flow → Audio library → Add files → Upload (.mp3 ≤ 5 MB) → Save. • Changes take effect instantly—test by dialling the IVR number. When should I use this guide? Use it whenever you need to ...How to Get and Manage a MyOperator Helpline Number for Your Organisation
⚡ Quick Answer You no longer need to manually create or configure a helpline number. To get a MyOperator helpline for your organisation: 1. Sign up on the MyOperator website, or 2. Connect with your MyOperator Account Manager. The MyOperator ...What are “Canned Messages” in MyOperator and how do I create, manage, and use them in live chat?
⚡Quick answer - Canned Messages are pre-written replies that any agent can insert into a chat by typing “/” and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and ...What’s the fastest way to create, search, import & manage Contacts—including multiple phone numbers, email IDs, and Custom Fields—in MyOperator?
⚡ Quick answer - Go to the MyOperator panel → Contacts on the left navigation bar to see every customer profile in one list. Use the search bar to find anyone by name or phone. Add contacts automatically (from incoming chats or CSV uploads) or ...How do I add, edit, or delete a department in MyOperator?
⚡ Quick answer - Web: Sign in → Manage → Departments → Add New (or ⋮ Edit) → fill/adjust Name, Extension, Manager, Users → Save. Mobile: More → Settings → Departments → (+) or ⋮ Edit → complete fields → Save. Delete: Manage → Departments → ⋮ Remove → ...