What is the Zoho CRM & what are its benefits?
It is the end-to-end customer engagement suite with all the sales, marketing, and support apps your customer-facing teams need to engage across every touchpoint.
MyOperator PhoneBridge connector empowers users to provide a seamless customer experience and determine the best course of action through personalised contextual interactions via Zoho Sales CRM.
- The agents can initiate calls from Zoho CRM
- Popup notifications will be visible in Zoho CRM for incoming and outgoing calls.
- Live call notification for incoming will show only to users(Agents) who is involved in the call and have access to Zoho CRM.
- Leads and activity will be created for incoming calls. For every new call, lead will be created and activaity will be created if lead is already added.
- For outgoing calls, activity will be created in Zoho crm.
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