What is Webcall, and what are its benefits?
Webcall is a feature in MyOperator where client calls are handled over the internet on a desktop/laptop rather than a mobile phone.
Benefits include flexibility for agents to handle calls from anywhere, improved call quality with high-speed internet, and ease of handling multiple calls in a call center setup.
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How to make outgoing calls via MyOperator (Click to call and Dialer app)
MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...
How are calls transferred to our landline or mobile numbers without using VoIP?
VoIP enables the delivery of voice communications over IP networks, such as the Internet. Whereas, PSTN is an aggregate of circuit-switched telephone networks that are operated by national, regional or local telephony operators. Cloud telephony is ...
When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel. Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ...
How can I hang up a call directly from the web panel?
To hang up a call directly from the web panel, follow the steps mentioned below: 1. Click on the "Hangup" option in the Live call widget. 2. A pop-up window will open, “Do you want to hang up [phone number]: yes or no?’’. Click on "Yes" to hang up ...
What is Click-o-call ?
Click O call is a special feature of MyOperator that allows you to call a particular caller, directly from the web panel. It helps you connect with those customers whose call you missed previously with just a click. To initiate a call, just follow ...