What should I do if IVR calls on my number are not getting forwarded/transferred to department?

If the IVR calls on your number are not getting forwarded/transferred to the department, you need to check your IVR settings.

1. Click on “Manage” at the top.

2. In the settings section click on “Design Callflow”.

3. Click on “Create new call flow” or "Edit" Live call flow.

4. Enter the Welcome greeting (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test).

5. Specify that you want a menu or not, "Yes" for a single level IVR, "No" for direct forwarding.

6. Enter the menu message (Predefined welcome greetings are there including the option for Add new Audio and you can play that audio to test).

7. Add IVR options (max 10), add different departments or extensions in IVR (You can also add departments from here). Enter the text for every IVR option.

8. You can add voicemail for each department.

9. You can opt for an IVR for non-working hours and non-working days as well.

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