What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

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• What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

  Applies to: Agents, Team Leads, Admins Outcome: Restore near-real-time log sync in the MyOperator mobile app and confirm it’s working. Prerequisites Confirm the call appears in web: Dashboard → Calls → Logs. If the call is missing on web, it won’t ...

• What should I do if logs are not visible in logs section in MyOperator web app?

  Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...

• Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?

  ⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...

• What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?

  Check that whether it is a zero log visibility, delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last ...

• Why aren’t my call logs showing up in the MyOperator “Logs” section?

  ⚡Quick answer - Most “missing logs” issues boil down to one of four things: Filters or date-range exclude the data. Your role lacks “View Logs” / “View Team Logs” permissions. The MyOperator mobile app hasn’t synced yet (for mobile logs). Account, ...