What should I do if the logs have delay or stopped syncing in MyOperator mobile app?
Check that whether it is a zero log visibility (For all users or few users), delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last log sync and timestamp for last call made. Deliver all these information to your account manager.