What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

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• What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

  Applies to: Agents, Team Leads, Admins Outcome: Restore near-real-time log sync in the MyOperator mobile app and confirm it’s working. Prerequisites Confirm the call appears in web: Dashboard → Calls → Logs. If the call is missing on web, it won’t ...

• What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?

  Applies to: The Call Logs view in the MyOperator web app showing no new entries, very delayed entries, or “zero logs” while you expect activity. Goal: Confirm whether this is a display/filter/time-zone issue, a browser/network refresh issue, or a ...

• What should I do if logs are not visible in logs section in MyOperator web app?

  Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...

• What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?

  Check that whether it is a zero log visibility, delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last ...

• What should I do if logs are not visible in logs section in MyOperator web app?

  Applies to: Agents, Supervisors, Admins Also called: call logs, activity logs, IVR logs, mobile call logs What “logs” means here IVR call logs: Calls routed via your cloud IVR/virtual number. Mobile call logs: Calls synced from the MyOperator mobile ...