What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?

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• Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?

  ⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...

• What should I do if logs are not visible in logs section in MyOperator web app?

  Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...

• What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

  Applies to: Agents, Team Leads, Admins Outcome: Restore near-real-time log sync in the MyOperator mobile app and confirm it’s working. Prerequisites Confirm the call appears in web: Dashboard → Calls → Logs. If the call is missing on web, it won’t ...

• What should I do if the logs have delay or stopped syncing in MyOperator mobile app?

  Check that whether it is a zero log visibility (For all users or few users), delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note ...

• How do I filter call logs on MyOperator Web app?

  How to filter call logs in the MyOperator web app Use Advanced Filters to quickly slice your call logs—for example, “connected calls via IVR on a specific date and time”—without scrolling through every entry. When to use Advanced Filters Use filters ...