What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?
Check that whether it is a zero log visibility, delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last log sync and timestamp for last call made. Deliver all these information to your account manager.