What steps are involved in configuring the integration of 4QT CRM?
Steps:
- Login into MyOperator. Go to Manage→ API Integration→ Webhook
- Click on Add new and select aftercall webhook
- Add the “http://ganpati04.4erealty.com/IVR_Inbound.aspx?UID=fourqt&PWD=wn9mxO76f34=&f=IVR” until f=IVR and select method “GET”
- Add IVR in the parameter name and select custom and add service number in the field.
- Add a new parameter and add “con” in parameter name and select customer number without the country code in the value
- Add new parameter and add “url” in parameter name and select recording URL from dropdown
- Add a new parameter and add “src” in parameter name and select custom parameter from dropdown and add myoperator in the field.
- Add new parameter and add “amob” in parameter name and select agent’s number from the dropdown
where
@mob is mobile number (mandatory)
@email is email id (optional)
@name is name of customer (optional)
@url is recording url(optional)
@Remark is Remarks by customer (optional)
@Proj is project name (optional)
@Source is Name of source (mandatory),
@agentmobileno is mobile number of agent if any (optional)
@city is city (optional)
@location is location (optional)
Note: You can skip optional parameters which are not available in MyOperator until mentioned in the API document