What steps are involved in configuring the integration of Kapture CRM?

1. We need 2 URLs from Kapture as described in the below steps.

2. Agents' Phone number with 91 should be properly mapped in Kapture

Example of URLs from Sample Client:

- Offline API URL: https://treeofliferesorts.kapturecrm.com/kapture-call.html/treeofliferesorts/treeofliferesorts?support_call=support&phone [customerNo]&campaign=[virtualno]&call_type=[Inbound/Outbound]&call_id=[uniqueNo]&emp_code=[agentId]

- Call Back URL: https://www.adjetter.com/home/kapture-call-back-url.html/treeofliferesorts/treeofliferesorts?support_call=support&phone=[customerNo]&campaign=[virtualno]&call_status=[callResponse]&total_call_duration=[xx:xx:xx]&call_recording=[recordingUrl]&call_id=[uniqueNo]&disposition=[callReason]&start_time=[start_time]&end_time=[end_time]

MY OPERATOR CONFIGURATION STEPS

- Offline API URL: This one needs to be Incall API set up

- Call Back URL: This needs to be After Call API set up

Related Articles
Installation Guide | How To Integrate Leadsquared CRM with MyOperator
Objective User can initiate click to call from CRM Popup notification for every incoming/outgoing call will be initiated Lead/activity will be created for every call Prerequisite Enable Webhook inCall and Webhook AfterCall Enable click2call Mobile ...
What steps are involved in configuring the integration of Kreato CRM?
Steps: Login into MyOperator Goto Manage→ API Integration→ Kreato and generate the token Copy the token Go to Kreato→ Setting→ Integration, search MyOperator and paste the token. Check it on MyOperator. The status of the token will be activated from ...
What steps are involved in configuring the integration of 4QT CRM?
Steps: Login into MyOperator. Go to Manage→ API Integration→ Webhook Click on Add new and select aftercall webhook Add the “http://ganpati04.4erealty.com/IVR_Inbound.aspx?UID=fourqt&PWD=wn9mxO76f34=&f=IVR” until f=IVR and select method “GET” Add IVR ...
What steps are involved in configuring the integration of Zendesk CRM?
Steps: Provide subdomain, API key and service number to tech support team. Note: In case the client changes any user or adds any user in MyOperator and Zendesk,. Raise a request to tech support to sync the users.
What steps are involved in configuring the integration of Pipedrive CRM?
Steps: Provide API key and service number to tech support team Note: In case the client changes any user or adds any user in MyOperator and Pipedrive. Raise a request with email ID to tech support to sync the users.

What steps are involved in configuring the integration of Kapture CRM?

What steps are involved in configuring the integration of Kapture CRM?

Related Articles

Installation Guide | How To Integrate Leadsquared CRM with MyOperator

What steps are involved in configuring the integration of Kreato CRM?

What steps are involved in configuring the integration of 4QT CRM?

What steps are involved in configuring the integration of Zendesk CRM?

What steps are involved in configuring the integration of Pipedrive CRM?