What type of SMSs I can send?
There are some predefined SMS templates available in the panel. Find the templates in the panel of after call SMS.
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To whom I can send after call SMSs?
You can send the SMS to Users as well as your callers. When a customer calls on a toll free / non-toll free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along ...What type of notifications will I receive?
MyOperator send periodic notifications about any new product features, billing and usage, and other communication which will help you make the best use of MyOperator as call management CRM. You can access notifications through, Notification icon on ...Can agents continue to send template messages after initiating a conversation?
Yes, agents can continue to send templates if needed.How can i add ‘ivr’ as an item under the type field?
To add ivr as an item under the type field, follow the steps mentioned below: 1. Login to Freshdesk. 2. Click on “Admin” at the top. 3. Go to general settings and click on “Ticket field”. 4. Click on “Type”. 5. Click on “Add item” at the bottom of ...How to download and send my log files through mobile app?
1. Open your MyOperator mobile app and tap in top left corner. 2. Go to "Settings" 3. Tap on "Send logs" 4. Choose any app to transfer the log 5. Now send the log as required