What types of buttons can I add to a WhatsApp template?
You can add:
- Phone Number Button: Links to the phone’s dialer with a single number.
- URL Button: Opens a webpage. You can add up to 2 static URLs (dynamic URLs are not yet supported).
- Custom Replies: Sends a predefined message when clicked, with up to 10 reply options.
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Can I use the same template in multiple WhatsApp accounts?
No, each template can be associated with only one WhatsApp account.
What are the major components of a WhatsApp template?
There are four major components: Header (Optional): Can include text, images, videos, or documents. Body (Mandatory): Max 1024 characters, supports bold, italic, strikethrough, emojis, and placeholders. Footer (Optional): Max 60 characters. Buttons ...
How can I preview the template before submitting?
On the right side of the template creation page, you will see a real-time preview showing how the template (header, body, footer, and buttons) will appear on WhatsApp. Adjustments can be made before submitting it for approval.
What are the types of WhatsApp templates available?
There are three types of templates: Utility: Transactional Messages Used for sending important transactional updates after a customer action (e.g., purchase or request). Examples: Confirming, updating, or canceling orders Sending account updates, ...
Are there any rules for organizing buttons in the template?
Yes, buttons must be grouped correctly. For example: Valid grouping: Quick Reply + Quick Reply, Quick Reply + URL + Phone. Invalid grouping: Quick Reply + URL + Quick Reply.