What types of buttons can I add to a WhatsApp template?

What types of buttons can I add to a WhatsApp template?

You can add:

  1. Phone Number Button: Links to the phone’s dialer with a single number.
  2. URL Button: Opens a webpage. You can add up to 2 static URLs (dynamic URLs are not yet supported).
  3. Custom Replies: Sends a predefined message when clicked, with up to 10 reply options.

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    • What are the major components of a WhatsApp template?

      There are four major components: Header (Optional): Can include text, images, videos, or documents. Body (Mandatory): Max 1024 characters, supports bold, italic, strikethrough, emojis, and placeholders. Footer (Optional): Max 60 characters. Buttons ...

    • How can I preview the template before submitting?

      On the right side of the template creation page, you will see a real-time preview showing how the template (header, body, footer, and buttons) will appear on WhatsApp. Adjustments can be made before submitting it for approval.

    • Are there any rules for organizing buttons in the template?

      Yes, buttons must be grouped correctly. For example: Valid grouping: Quick Reply + Quick Reply, Quick Reply + URL + Phone. Invalid grouping: Quick Reply + URL + Quick Reply.

    • What are the types of WhatsApp templates available?

      There are three types of templates: Utility: Transactional Messages Used for sending important transactional updates after a customer action (e.g., purchase or request). Examples: Confirming, updating, or canceling orders Sending account updates, ...

    • What types of headers can I use in a WhatsApp template?

      You can include only one of the following: Text Image (max size 5MB, formats: JPEG, JPG, PNG) Video (max size 10MB, format: MP4) Document (max size 10MB, format: PDF)