When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel.
Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ‘Logs’ page.
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When I can transfer a call directly from the web panel?
You can transfer an active call from the Live Call widget in Call Logs to another user or department (internal transfer). Calls that are only ringing or already ended can’t be transferred. In this article Eligibility: When transfer is allowed Before ...
How can I hang up a call directly from the web panel?
Use the Live Call widget in the web panel to manually disconnect a call that is still in progress. Heads‑up: Hanging up ends the call immediately. The caller hears a hang‑up tone. Your action is recorded in call logs for audit. In this article Before ...
Can a customer calling on the IVR transfer a call?
⚡Quick answer - No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a ...
How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...