When I can transfer a call directly from the web panel?

When I can transfer a call directly from the web panel?

You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel.

Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ‘Logs’ page.

    • Related Articles

    • How can I transfer Live calls/IVR calls through MyOperator Web Panel?

      Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.

    • How can I hang up a call directly from the web panel?

      To hang up a call directly from the web panel, follow the steps mentioned below: 1. Click on the "Hangup" option in the Live call widget. 2. A pop-up window will open, “Do you want to hang up [phone number]: yes or no?’’. Click on "Yes" to hang up ...

    • How can I transfer ongoing calls from the live call widget?

      To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...

    • How to make outgoing calls via MyOperator (Click to call and Dialer app)

      MyOperator is giving facility to make outgoing calls via MyOperator. You and your team can initiate calls from the mobile app, web panel, and CRM MyOperator provides a Caller-ID to make outgoing calls, Caller-ID is the number that displays on ...

    • Can I unblock a contact added directly from the web panel?

      Yes, you can unblock contacts directly from the web panel. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Block list”. 3. Choose a particular number ...