Quick Answer
Full API access, webhooks and advanced CRM integrations are available on the SUV Plan (₹15,000/month) and all Enterprise AI Agent Plans, while the Sedan Plan (₹5,000/month) limits you to basic e-commerce triggers such as Shopify.
1. Plan Availability Overview
MyOperator treats programmatic connectivity as an enterprise-grade capability. Basic order-level triggers for e-commerce storefronts are bundled with the Sedan Plan at ₹5,000 per month. The moment your workflow demands real-time call logging, automated lead creation in Zoho CRM, Salesforce or HubSpot, live call APIs, or custom webhooks, you must be on at least the SUV Plan at ₹15,000 per month.
All Enterprise AI Agent Plans inherit every integration feature available on the SUV tier. WhatsApp Business API onboarding can be performed on any tier because it is billed separately from cloud-telephony plans.
2. Integration Feature Matrix
| Integration / Feature | Sedan Plan (₹5,000/mo) | SUV Plan (₹15,000/mo) | Enterprise AI Plans |
|---|
| Basic E-Commerce (Shopify) | ✅ Included | ✅ Included | ✅ Included |
| Full CRM Suites & Webhooks | ❌ Restricted | ✅ Included | ✅ Included |
| Live Call API / Web Call (RTM) | ❌ Restricted | ✅ Included | ✅ Included |
| API & Webhook Panel Unlocking | Contact AM | Full Access | Full Access |
3. Determine Your Integration Needs
- List the exact outcome you want. For example, decide whether you only need Shopify order notifications or a full bidirectional CRM sync.
- Match the requirement to a plan: basic e-commerce triggers map to the Sedan Plan, whereas full CRM suites, webhooks and live call APIs demand the SUV or Enterprise AI tiers.
- If you also need WhatsApp Business API, remember that it can be configured independently of your cloud-telephony subscription.
4. How to Unlock the API & Webhook Panel
- Open the API & Webhook section of your dashboard. If it shows the banner “Please contact support to use this feature,” you do not have sufficient privileges.
- Contact your assigned Account Manager directly or email support@myoperator.com. You can also call 08129-81029 or 092129 92129. Provide your Business Account Number (BAN) for quick lookup.
- Describe your target platform (for example Zoho CRM, Salesforce, HubSpot) and list the API endpoints or webhook triggers you expect to consume so the AM can advise on the correct upgrade path.
5. Internal Handling Process (Support, AM, Tech)
- The Support Team validates the BAN or Service Number, confirms the current subscription tier and identifies whether the query is about WhatsApp Business API or programmatic CRM/webhook access.
- Front-line agents route every API enablement or upgrade request to the assigned Account Manager because commercial adjustments and feature unlocking sit with the AM.
- The Account Manager reviews technical scope, shares upgrade quotes if the customer is below the SUV tier, processes the subscription change and enables the API & Webhook tab.
- For complex payload mapping, the AM schedules a technical deep-dive with an Internal Tech Support Engineer via the official portal zbooking.in/RHRIx.
Keywords
API integration, CRM sync, Zoho, Salesforce, HubSpot, webhooks, live call API, RTM, Sedan Plan, SUV Plan, Enterprise AI, upgrade, account manager, Shopify triggers, Business Account Number, unlock panel