Who is the MyOperator Technology Partner Program meant for?

Who is the MyOperator Technology Partner Program meant for?

Table of contents

  1. Who is this FAQ for?
  2. Quick answer (one line)
  3. Ideal partner profiles (with examples)
  4. Primary use cases & sample flows
  5. Benefits for each partner type
  6. Minimum technical & commercial requirements
  7. How to apply — copy‑paste steps
  8. Onboarding checklist & timeline
  9. Success metrics & recommended KPIs
  10. Common edge cases and limitations
  11. Troubleshooting & escalation
  12. Related resources & suggested internal links

1. Who is this FAQ for?

This article is for product managers, technical leads, channel partners, and startup founders who are evaluating whether to join the MyOperator Technology Partner Program.

2. Quick answer

The program is meant for SaaS platforms, ISVs, MarTech/CRM vendors, system integrators, and startups that want to embed or resell cloud telephony (voice, SMS, IVR, call analytics) to add value to their customers.

3. Ideal partner profiles (with examples)

  • CRM & Helpdesk platforms — Add click‑to‑call, call logs, and call recordings inside the ticket or contact view. Example: Zoho, Freshdesk, Salesforce integrations.
  • MarTech & Automation tools — Power outbound voice/SMS campaigns and lead‑routing. Example: marketing automation platforms.
  • ISVs / Vertical SaaS — Embed voice workflows into niche products (healthcare, finance, education). Example: hospital appointment platforms.
  • System Integrators / Dev shops — Build custom telephony solutions for enterprise clients using MyOperator APIs.
  • Resellers & Channel Partners — Bundle telephony with local services and support.
  • Startups — Fast, low‑cost access to telephony via startup credits and sandbox API access.

4. Primary use cases & sample flows

  • Click‑to‑call from CRM: salesperson clicks contact → outbound call initiated via MyOperator → call logged in CRM.
  • Support call automation: inbound IVR routes to agent → call recorded → transcript and ticket auto‑created.
  • Campaign dialer: MarTech tool triggers progressive dialer → call connects → conversion tracked in campaign analytics.
  • Embedded in mobile app: in‑app support call using SDK; call metadata syncs to user profile.

5. Benefits for each partner type

  • CRMs & Helpdesks: improve agent productivity and reduce context switching.
  • MarTech: higher contact reach and richer campaign attribution.
  • ISVs / Vertical SaaS: differentiated product with built‑in voice features.
  • SIs / Dev shops: faster delivery using a telecom‑ready backend.
  • Resellers: new recurring revenue and bundled service opportunities.
  • Startups: free/discounted credits and reduced time‑to‑market.

6. Minimum technical & commercial requirements

Technical:

  • Platform must support server‑side webhooks or REST API calls.
  • Ability to securely store API keys and handle OAuth where required.
  • Test/staging environment for integration validation.

Commercial:

  • Company legal entity and GST/VAT registration (if applicable).
  • Assigned commercial and technical points of contact.
  • Agreement to partner terms (MSA/NDA and revenue model selected).

7. How to apply — copy‑paste steps

  1. Visit: https://myoperator.com/technology-partner (copy‑paste).
  2. Complete application form with company and product details.
  3. Email application template (optional):
Company: <Company name>Product: <Product name and URL>Use case: <Support/Sales/Marketing>Technical contact: <Name, email, phone>Preferred commercial model: <Referral/RevShare/White-label>
  1. Expect contact from partner-ops@myoperator.com within 3 business days.

8. Onboarding checklist & timeline

Typical timeline (fast path):

  • Day 0–3: Application review & eligibility confirmation.
  • Day 4–10: Sign partner agreement and select commercial model.
  • Week 2: Receive sandbox keys, API docs, and an onboarding call.
  • Week 3–6: Build and validate integration in staging.
  • Week 6+: Production enablement and directory listing.

Onboarding checklist: sandbox access, integration checklist, test call, webhook validation, co‑marketing brief, and partner listing assets.

9. Success metrics & recommended KPIs

  • Integration activation rate: % partners moving from sandbox → production.
  • Time‑to‑first‑call: days from sandbox to first production call.
  • Partner‑sourced revenue (ARR): recurring revenue attributable to partner channel.
  • Customer activation rate: % of partner customers who provision telephony.
  • Support SLA adherence: average response time for partner tickets.

10. Common edge cases and limitations

  • White‑labeling limits: full UI white‑labeling may require enterprise terms.
  • Regulatory constraints: some telephony features vary by region (call recording, DND rules).
  • API rate limits: high‑volume partners may require quota increases.
  • Pricing variability: wholesale pricing differs by volume and geography.

11. Troubleshooting & escalation

Common quick fixes:

  • Integration failing to authenticate → verify API key, clock skew, and token scopes.
  • Webhooks not delivered → confirm public endpoint, 200 OK responses, and IP allowlists.
  • Calls failing → check number provisioning, region restrictions, and codec settings.

Escalation path: partner‑ops → partner manager → Head of Partnerships. For urgent production incidents, tag the ticket as priority:partner.

12. Related resources & suggested internal links

  • Technology Partner Program overview — https://myoperator.com/technology-partner
  • Integration docs (post‑onboarding) — https://developers.myoperator.com
  • Partner directory & case studies — /partners

Suggested internal FAQ links to add:

  • How do I integrate MyOperator with [CRM name]?
  • What are API rate limits?
  • How does revenue sharing work?

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    • Is there a fee to become a MyOperator technology partner?

      No. Becoming a MyOperator technology partner is easy and free. Just fill out the quick application form available on the technology partner program page and we will connect with you.

    • How do I become a MyOperator technology partner?

      You can become a technology partner by filling out the quick application form available on the technology partner program page or simply writing us an email at partnership@myoperator.co. Our representative will then connect with you.