Policies
Refund Policy(Before 1 May 2026)
MyOperator will refund the fee in terms of the policy. This Policy applies to the customers onboarded till 30 April 2026 We are doing this because:- We want our clients to start managing calls without any business risk. We believe what we are ...
How does MyOperator define and handle Unsolicited Commercial Communication (UCC) complaints?
⚡ Quick answer • UCC is any commercial call or message sent without the recipient’s prior consent, as defined by TRAI. • When a telecom user reports such communication to their operator, we immediately review the complaint, ask the business for valid ...
What does the MyOperator–Client Non-Disclosure Agreement (NDA) require?
⚡Quick answer - The MyOperator–Client Non-Disclosure Agreement (NDA) lets both sides exchange information about a potential “Software and IT services” transaction while obligating each party to keep that information confidential for up to two ...
How does MyOperator safeguard customer data and comply with ISO/IEC 27001:2013?
⚡ Quick answer - MyOperator protects the confidentiality, integrity, and availability of all service data through an ISO/IEC 27001:2013–certified Information Security Management System (ISMS). Controls include AWS-hosted infrastructure with VPC ...
Data storage policy
Last verified: July 25, 2025 Applies to: Active MyOperator accounts unless superseded by contract or law. MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard ...
For how long will my data be saved on MyOperator servers?
⚡Quick answer: During your active subscription, recent call data remains live and directly accessible in the MyOperator panel for the last 6 months. Older data is moved to an archive for long‑term retention and is available via export on request. ...
Refund Policy (Applicable from 1 May 2026)
MyOperator Refund Policy This policy is effective for clients onboarded from 1 May 2026 onwards. Clients onboarded on or before 30 April 2026 continue to be governed by the policy applicable at the time of their onboarding. Scope This policy applies ...
Privacy Policy
Your privacy is important, so VoiceTree has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used. The terms "you," "your," and "yours" refer to the customer ...
Fair Usage Policy
Fair Usage Policy ("FUP") defines the fair and responsible usage of MyOperator service. MyOperator wants all of our customers to get the best plans at the lowest possible price. This Fair Usage Policy is designed to prevent fraudulent and abusive use ...
MyOperator– Service Level Agreement (SLA)
1. Standard terms applicable to Service Levels are outlined herein a. Definitions “Client” means any paid subscriber to MyOperator service. “MyOperator” herein refers to the entity, VoiceTree Technologies Private Limited a company registered under ...
Terms of Services
In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures. This document is published in accordance with the provisions of ...