Freshdesk
What is the FreshDesk-MyOperator Integration?
? Table of Contents What is the FreshDesk-MyOperator Integration? What Are the Prerequisites for the Integration? How Do I Set Up the Integration? How Does Agent Synchronization Work? How Are Tickets Assigned in FreshDesk? How Do I Set Up the ...
How Does the Integration Logic Work with FreshDesk Integration?
? Table of Contents What is the Integration Logic Between MyOperator and FreshDesk? What Are the Initial Setup Steps for Integration? How Does Agent Synchronization Work? What Happens When Ticket Assignment Occurs? What Are the Webhook Configuration ...
How to Troubleshoot Freshdesk Integration Issues
Frequently Asked Questions (FAQ) ? Table of Contents How Do I Ensure My Freshdesk Integration is Set Up Correctly? What Should I Do If My Credentials Are Incorrect? How Do I Verify the Webhook Setup? How Do I Ensure My Agents Are Synced Between ...
How Are Tickets Assigned in Freshdesk?
? Table of Contents How Does Ticket Assignment Work in Freshdesk? What Are the Methods for Assigning Tickets? How Are Tickets Assigned Based on the Agent's Availability? What Is the Role of the "Agent Email Match" in Ticket Assignment? How to Sync ...
What Fields Are Included in the Freshdesk Ticket Generated by the Integration?
? Table of Contents What Fields Are Automatically Included in a Freshdesk Ticket? How Are Ticket Fields Formatted? What Are the Common Ticket Fields for Call Events? How Are Call Records Linked in Freshdesk Tickets? How Can I Customize the Ticket ...
What filters can I use in the MyOperator ↔ Freshdesk integration and how do I configure them?
⚡Quick answer - You can control which calls become Freshdesk tickets (and how) with four filters: Ticket Type, Event Type, Call Status, and Department. Each filter has three options, and all can be combined for precise routing. When should I use this ...
What is Freshdesk, and what is the benefit of integrating MyOperator with it?
? Goal: Understand what Freshdesk is and why integrating MyOperator boosts support productivity—then follow a 5‑minute Quick Start to experience the benefits immediately. ? Table of contents What is Freshdesk? Top benefits of integrating MyOperator ...
How do I find my Freshdesk API key (and use it safely)?
? Goal: Locate your Freshdesk API key and copy it safely for use in integrations (e.g., MyOperator), then validate it works. ? Table of contents When & why to use this Prerequisites Quick answer (copy‑paste steps) Step‑by‑step (Mint UI vs. Classic) ...
How can I add ivr as an item under the Type field in Freshdesk?
? Goal: Add the lowercase value ivr to the Type ticket field in Freshdesk so MyOperator can sync tickets correctly. ? Table of contents When & why to do this Prerequisites Quick answer (copy‑paste) Step‑by‑step in Freshdesk Validate the change ...
How to troubleshoot integration issues?
In case of any issues during the integration process, users are advised to check the following: Ensure that the entered domain and API key are correct. Verify the internet connection to enable communication with the Freshdesk API. Contact support ...
How are tickets assigned in Freshdesk?
If Agent exists: Ticket is assigned to the responding agent. If Agent doesn’t exist: An unassigned ticket will be created. For each new Incoming/Outgoing call, a new freshdesk ticket will be created.
What fields are included in the Freshdesk ticket generated by the integration?
Subject- {Event} {Status} call from {caller} Status- Open Priority- Medium Description- Caller: {Caller Number} Agent: {Agent Name} Department:{Department Name} Status: {Status of call} Event: {Event of call} Duration: {Duration of Call} UID: {UID of ...
What are the steps for integrating FreshDesk with MyOperator?
URL Link: https://connect.myoperator.com/ Step 1: Enter Details Navigate to the integration page and enter the required details: -Company ID -Domain -API Key, Ticket type -Criteria Filters Step 2: Click Submit - Click the submit button to trigger the ...
How does the integration logic work with FreshDesk Integration?
The integration process is initiated when the details are entered, and the submit button is clicked. The system will perform the following steps: Validation Check: The entered domain and API key will be validated by making a request to the Freshdesk ...
What filter are included in the FreshDesk Integration?
Events: Incoming/Outgoing or both can be selected as per the requirement. Status: Connected/Missed or both can be selected as per the requirement. Department: Either All departments can be selected or departments separated by comma(,) can be entered ...
What are the prerequisites for FreshDesk Integration?
Enable AfterCall Webhook The email address associated with an agent's account in Freshdesk must align precisely with the email address linked to the same agent in MyOperator.