Freshdesk
How to troubleshoot integration issues?
In case of any issues during the integration process, users are advised to check the following: Ensure that the entered domain and API key are correct. Verify the internet connection to enable communication with the Freshdesk API. Contact support ...
How are tickets assigned in Freshdesk?
If Agent exists: Ticket is assigned to the responding agent. If Agent doesn’t exist: An unassigned ticket will be created. For each new Incoming/Outgoing call, a new freshdesk ticket will be created.
What fields are included in the Freshdesk ticket generated by the integration?
Subject- {Event} {Status} call from {caller} Status- Open Priority- Medium Description- Caller: {Caller Number} Agent: {Agent Name} Department:{Department Name} Status: {Status of call} Event: {Event of call} Duration: {Duration of Call} UID: {UID of ...
What are the steps for integrating FreshDesk with MyOperator?
URL Link: https://connect.myoperator.com/ Step 1: Enter Details Navigate to the integration page and enter the required details: -Company ID -Domain -API Key, Ticket type -Criteria Filters Step 2: Click Submit - Click the submit button to trigger the ...
How does the integration logic work with FreshDesk Integration?
The integration process is initiated when the details are entered, and the submit button is clicked. The system will perform the following steps: Validation Check: The entered domain and API key will be validated by making a request to the Freshdesk ...
What filter are included in the FreshDesk Integration?
Events: Incoming/Outgoing or both can be selected as per the requirement. Status: Connected/Missed or both can be selected as per the requirement. Department: Either All departments can be selected or departments separated by comma(,) can be entered ...
What are the prerequisites for FreshDesk Integration?
Enable AfterCall Webhook The email address associated with an agent's account in Freshdesk must align precisely with the email address linked to the same agent in MyOperator.