The email ID of MyOperator user should be the same as FreshSales CRM user. If you have added new users in FreshSales CRM, you can resync Users https://connect.myoperator.com/freshsales_user.
If the customer adds any new user in freshSales CRM, sync user is required. In case any new user is added in MyOperator, there is no need to sync the users. Go to Sync User page - https://connect.myoperator.com/freshsales_user Enter Company ID( You ...
Go to Integration page Click on Freshsales logo Enter Company ID( You can get company ID from myoperator→ Manage→ API Integration and on this page, you will find the company ID) Enter FreshSales Domain and token(Login Freshsales-->Setting-->API ...
Contact Fields Contact Owner: The customer who has picked up the call or missed the call, the last agent will be the contact owner. If there is no owner found with an email ID, the default owner(1st user of Freshsales) will be assigned. Mobile: 10 ...
Incoming / Outgoing Calls MyOperator will search for a contact in FreshSales CRM with the customer's phone number. Contact doesn’t exist: MyOperator will add the contact and activity in the CRM Contact Exists: Myoperator will add the activity and tag ...