? Table of Contents How Does the KYLAS-MyOperator Integration Handle Calls? How Are Incoming Calls Handled in KYLAS CRM? How Are Outgoing Calls Handled in KYLAS CRM? What Information is Logged for Incoming and Outgoing Calls? How Does Click-to-Call ...
? Table of Contents How Do I Add Users in KYLAS CRM? How Do I Map KYLAS Users to MyOperator Agents? What Happens After Users Are Mapped? How Do I Ensure Proper Syncing of Call Logs and Activities? What Should I Do if the Email Addresses Don’t Match? ...
⚡ Quick answer - • Enable inCall and afterCall webhooks in MyOperator. • Turn on Click-to-Call (recommended). • Make sure user email IDs match in both systems. • Install the KYLAS Caller app and add a MyOperator Connected Account. • Map agent ...
? Table of Contents What Does the Integration Between KYLAS CRM and MyOperator Support? How Are Incoming Calls Managed in KYLAS CRM? How Are Outgoing Calls Managed in KYLAS CRM? What Are Live Call Pop Notifications in KYLAS CRM? How Does Data ...
? Table of Contents What Are the Key Prerequisites for Integration? How Do I Enable Webhooks in MyOperator? How Do I Enable Click-to-Call in MyOperator? Why Is Email Matching Important? Troubleshooting Frequently Asked Questions (FAQs) 1. What Are ...
In Kylas Caller app → Manage users option and add user (this will add user in kylas CRM). In View Agents, select add agents, then select the user (kylas) and MyOperator user and save.
To integrate KYLAS CRM with MyOperator, follow these steps: Go to Kyla's Marketplace → install Kylas Caller app → Open Kylas Caller app. Kylas Caller app click on view Details → connected accounts → click on Add a connected account. Select vendor as ...
1. For Incoming Calls - The lead will be created if no lead exists - Activity will be created under the lead 2. For Outgoing Calls - Activity will be created under the lead - Call can be initiated directly from the kylas CRM. In every lead/activity ...
Pre-requisites: Enable Webhook inCall and Webhook AfterCall Enable click2call In Myoperator panel Email ID of the user on Kylas should be the same as the email ID of the user on MyOperator