Enable inCall and Input node from tech support Login into MyOperator→ Manage→ API Integration→ Webhook Click on add new and add “After Call Webhook. The method will be POST and add the following URL: ...
The CRM team will share three URLs, which need to be added to the MyOperator panel: After Call Webhook URL In Call Webhook URL Input node Webhook URL These URLs are added in the MyOperator panel under Manage → API Integration → Webhook.
Details to be shared with the NPF team - Company ID Anonymous User ID(tech support will provide) Secret Token* Public IVR ID* (Go to manage→ Outgoing→ campaign→ create new peer-to-peer campaign and share the ID) X-Api-Key User Id CRM team will share ...
When someone calls the service number, MyOperator will check if any counsellor is assigned to the caller or not. If assigned, it will dial the same counsellor. If the counsellor is not picking up the call, then normal IVR will be played and in case ...
Requirement: Callback, popup and get counselor API from NPF Login details of MyOperator panel Create an input node after the welcome message then normal IVR.