Steps: Provide subdomain, API key and service number to tech support team. Note: In case the client changes any user or adds any user in MyOperator and Zendesk,. Raise a request to tech support to sync the users.
Logic: For every call, the ticket will be generated to the agent who has picked up the call. For missed calls, the ticket will be generated and assigned to the admin.
Requirement: Subdomain of Zendesk API key from Zendesk MyOperator number Email ID of users on Zendesk should be same as on MyOperator User should be a pro user