Advance Call flow
How to configure ivr flow for specific office hours and holidays?
Quick Answer You can set precise working hours, after-hours prompts, weekend rules, and one-off holiday schedules for any IVR directly from the MyOperator dashboard under Call › Design Callflow, then use “Set as Primary” to publish changes in real ...
How do I set up call forwarding or routing to multiple numbers in MyOperator?
Quick Answer You can forward an incoming call to several agents by adding each destination phone as a User, grouping those users in a Department, choosing Serial-wise, Balanced, or Simultaneous distribution, and then linking that Department inside ...
How can I create an IVR/call flow with direct forwarding?
⚡Quick answer - Create or edit a call flow in the Call Flow Designer, choose No when asked about a menu (this disables IVR options), select your destination (single user, user group, or department), add optional voicemail or after-hours fallbacks, ...
What are the different methods of Call routing/distribute call volume available in MyOperator?
MyOperator offers three primary routing methods—Serial (ordered sequence), Simultaneous (ring-all, up to 5 users), and Balanced (round-robin)—to distribute incoming calls across agents. You can also layer advanced variants via IVR/conditions: ...