Advance Call flow
What is "Node ID"?
Node ID is an unique identification number of every node added in the advance callflow. Using this Node ID any node can be attached with any API. Using Node ID with our APIs, you can access or direct your callers to that particular node. Find the ...
How can I test if the IVR is working?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or Edit Live call flow 4. Enter the details 5. Click on Save to Preview button to move ...
How do I edit the settings of my IVR?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Advance setting” from the left pane. 4. You can set your IVR from here.
Where should I upload sound to be played while user is on hold?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Advance setting” from the left pane. 4. Click on "Edit" for selected call flow. 5. Enable Music on hold. 6. Enter ...
How can you Delete an IVR?
You cannot delete your entire call flow but draft IVR can be deleted. You can remove a particular call flow route in Advance call flow design, through call flow setup. In a Simple call flow design you can disable the after office hours and non ...
What are the different types of nodes that can be added in an IVR?
There are Five types of nodes that can be added in an IVR. IVR Menu : When you want to add different menus to a particular IVR or department, you use the sub menu node. Extension : This node is added to add the extension number of the user. ...
How can I create the flow of my IVR?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” or "Edit Live call flow". 4. Click on the “Create Advance Call Flow” link. 5. Click on Add ...
How can I set multiple IVRs for different days?
You can add different IVR from Add IVR Setup form and give different day and time to each IVR.
How does a Contact based Call flow work?
You can set a separate Call flow for the people whom you have added as contacts on your MyOperator panel. They can be your added customers who do not require any introductory knowledge like for other callers. The option to set contact based IVR is ...
How does a Location based Call flow work?
A Location based Callflow connects a caller from a particular region/ state to an agent who belongs to that state/ region. It detects the location of a caller on the basis of the first 4 digits of the customer’s mobile number. It is available, under ...
What are the different types of IVRs I can create?
According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability. You can create the following types of IVRs with MyOperator: Time-based IVR: This is an IVR which is usually played ...
What is Call flow Setup?
Here you can have the privilege to create multi-level customized Call flow
Can I make a single Call flow for multiple languages?
Yes, you can make single Call flow for multiple languages by adding “Language node”.This Node is used to add a new language to the IVR. A particular IVR can be played in multiple languages. ”language” is available in your IVR flow, under “+” option ...