Call flow general Issue
How do I recharge my number?
1. Login to your MyOperator panel & click on “Manage” at the top. 2. Click on "Billing" in Accounts Section. 3. In the payment section find Pay Now button to recharge.
What are the different methods of Call routing/distribute call volume available in MyOperator?
You can route calls in three different ways. They are as follows: Serial wise to selected Users: Each time a customer calls, the call is routed to the agents in a specific order. For example, consider this: There are 5 agents responsible to receive ...
For how long my data would be saved on MyOperator servers?
MyOperator understands the value of the data of the customer’s company stored and its worth. With complete security,the data is saved in our server. MyOperator saves data of all paid customers throughout their lifecycle. However, the data gets stored ...
What will be the ringing time for each agent when the call is being forwarded?
The default ringing time for each agent when the call is getting forwarded is 30 seconds. This is however, configurable and can be changed as per your requirements.
What happens if an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her?
When an agent is busy on a direct call on the mobile and an IVR call is forwarded to him/ her then, the IVR call is kept on waiting. Once the agent disconnects his/ her initial call then, the IVR call gets connected to that agent. Note: The system ...
If a client wants to have the same IVR service for both his numbers is it possible? If so, how do we achieve this?
Yes, a client can have the same IVR service for both his numbers. However, the primary DID for both the numbers will be the same.
What is the process for changing the Call flow?
1. Login to your MyOperator panel and click on "Manage" at the top. 2. In the settings section click on “Design Callflow”. 3. Click on Edit of your IVR. 4. You can also edit your earlier saved drafts from the bottom. 5. If you wish to get your call ...
What if voice artist rejects my requests, can I request a different voice artist?
Yes, you can request a different voice artist, if the selected artist rejects the requests for any reason.
How can I request a professional voice artist to record messages for my IVR?
1. Login to your MyOperator panel & click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” 4. Enter all the details and Click “Save to Preview” 5. Click the link “Do you want to record ...
Can I get a professional voice artist to record messages for my IVR?
Yes, you can request a professional voice artist to record messages from the IVR.
Why is there a limitation on the maximum number of departments that can be added at a single level IVR?
We cannot add more than 9 departments at a single level in an IVR. This is done to: Make it easy for customers to enter their input as all phone keypads consist of only 9 digits. Differentiate between user input and department input. The user input ...
What happens if a customer assigned to an agent calls on the IVR?
If a customer assigned to an agent calls on the IVR, the call will get directly forwarded to the assigned agent.
How does a customer get IVR services own his own number?
Customer can use their number by forwarding calls on MyOperaor number, but there will be issue (like Forwarding IVR Playing, Calls are disconnecting, Invalid IVR playing) may come after forwarding. In this scenario, the only option is to port the ...
Can a customer who is calling on the IVR transfer a call?
No, a customer who is calling on the IVR cannot transfer a call. Only an agent attending calls in your organization can transfer calls.
How can I ensure that users added are able to receive calls for the departments assigned to them?
To ensure that the added users are able to receive calls for the departments assigned to them, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to settings and click on “Users”. 3. Choose the ...
How many IVRs can I set?
You can set as many IVRs as you want. To create an IVR, follow the steps mentioned below: 1. Login to your MyOperator panel & click on “Manage” at the top. 2. In the settings section click on “Design Callflow”. 3. Click on “Create new call flow” 4. ...
What happens if a client does not enter any input to the IVR?
When client doesn’t enter a valid input to the IVR, then there could be 2 possibilities: The IVR menu (press 1 for sales, press 2 for support etc) will repeat. The call would automatically get transferred to one of the employees of the company. The ...
What is Sound Library?
Sound Library is the the library where you can add and find all the sounds (TTS as well as uploaded file from computer). You can get a list of all of your prompt and the audio attached with the prompt. You can play the audio as well.