What is a Call flow?
How can I test if the call flow is working?
In the preview section, select the call flow (if you have more than one). You can listen the call flow to a specified number mention here.
How can I create a Multi-level Callflow?
A multi-level Callflow is one wherein your Callflow has several levels. For example, if your Callflow has three departments : HR, sales and support then, your Callflow is a Multi-level Callflow with 3 levels.
What is the difference between a “Multi-Level” IVR and “Multiple” IVRs?
Multiple IVRs Multi-level IVRs Multiple IVRs are when you create several IVRs for specific requirements based on time, days,contacts, locations etc. A multi-level IVR is one wherein your IVR has several levels. For example, if your IVR has three ...
What are the different types of IVR available?
According to the requirements of the customers and businesses, MyOperator lets you create your own IVRs depending on your usability. You can create the following types of IVRs with MyOperator: Default IVR: This is an IVR which is usually played when ...
How does an IVR benefit me?
The following are the benefits of an IVR: It helps extend the reach of your business 24*7 thereby enhancing customer experience. It connects callers to right departments or agents. It gathers information and routes calls to the appropriate agent. It ...
What is an IVR? How does it work?
IVR stands for Interactive Voice Response. It is a technology that enables an interaction between a computer and a human. For example, when a person calls, the IVR greets the caller with a welcome message. The caller is then required to choose from a ...