Contact Basics
How does automatic contact creation work after a successful campaign?
When you upload a recipient file during WhatsApp campaign creation, the system can auto-save those recipients into your Contact Book. This saves time by keeping your customer list updated without extra steps—provided your file meets the required ...
How does the system handle duplicates or incorrect phone numbers in the Excel sheet?
When you upload an audience file in MyOperator, the system runs automatic validation checks to ensure only valid contacts are imported. This prevents failed sends, saves credits, and keeps your campaign clean. ? What Gets Removed Automatically Type ...
How do I know which country or region my customer belongs to?
WhatsApp determines a customer’s country or region based on the country calling code and network prefix embedded in their phone number (MSISDN). This is important for regional billing, compliance, and analytics. ? How Country Detection Works When a ...
How to upload a contact list in MyOperator
Short answer: You can bulk‑upload contacts from a CSV/XLS file in the Web Dashboard. OBD campaigns don’t accept manual uploads; use the OBD API instead. Applies to: Web Dashboard (latest UI) • Role required: Admin or user with Contacts → Manage ...
What’s the fastest way to create, search, import & manage Contacts—including multiple phone numbers, email IDs, and Custom Fields—in MyOperator?
⚡ Quick answer - Go to the MyOperator panel → Contacts on the left navigation bar to see every customer profile in one list. Use the search bar to find anyone by name or phone. Add contacts automatically (from incoming chats or CSV uploads) or ...
How do I add a contact that’s visible only to me?
When & Why Use a Private Contact when you want to store personal leads, vendors, or prospects that should not appear in team searches or reports. Prerequisites Role: Contact Manager (or higher) in the MyOperator web panel Plan: Growth or above Valid ...
Who all can view my contacts?
In MyOperator, the visibility of your contacts depends on the settings you choose when adding or uploading them. Here are the options: Only Me: If you select the option "Only Me" under the visibility settings, then only you will be able to view those ...
Can I download all the contacts on my desktop?
Export or Download All Contacts (CSV) – Desktop Guide Short answer: Yes. If you have Export Contacts permission, you can save every contact in your MyOperator account as a CSV file in under two minutes. 1 · When & Why to Export Back up your address ...
How can I transfer my contacts from one account to another?
Applies to: Web dashboard, workspace owners & admins Time required: ≈ 3 minutes • Prerequisites: You have Admin rights on both accounts. Contacts are stored in CSV or XLSX (UTF-8). Pop-ups are allowed in your browser for file downloads. Step 1 — ...
Is there a limit for adding the no. of Email IDs and the number for a contact?
Use this guide when you need to store several ways to reach a customer (e.g., work and personal emails, office and mobile numbers) inside MyOperator —without creating duplicate contacts.</details> Prerequisites Requirement Why it matters Owner or ...
What are contacts?
What are MyOperator Contacts? MyOperator Contacts are phone numbers saved in your MyOperator account for easy reference and efficient call management. You can store contacts regardless of whether the numbers belong to existing users or not. Contacts ...
What are the mandatory fields when adding a contact?
When adding a new contact in MyOperator, you must provide the following mandatory information: Name: Enter the full name of your contact. Phone Number: At least one valid phone number is required. Prerequisites Ensure you have admin or editor-level ...
How can I add a contact?
When & Why Adding contacts lets you quickly dial leads, track communication history, and segment your audience into call lists. Use this feature to maintain an up-to-date directory of your prospects and customers. Prerequisites You must have a ...
Can I update the information for the contacts once added?
Yes. You can update contact details anytime through your MyOperator dashboard. Steps to update a contact: Log in to your MyOperator panel. In the left navigation menu, click Contacts. Select Manage Contacts. Use the search bar to find the contact you ...
What is contact person? Where can I add/update my list of contact person?
A contact person is the designated individual MyOperator reaches for account, billing, or support matters. To add or update contact persons, open Manage → Business Profile (or Company Info) and edit the Contact Person section. Keep the email and ...
How can I search if a number/user is already added?
To check if a user or number is already added to your MyOperator panel: Log in to your MyOperator panel. In the sidebar, click Manage, then select Users. Use the Search bar at the top right to enter the user's name or phone number. Press Enter or ...
Can I upload contacts?
Yes, you can upload contacts on your MyOperator panel. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality, click on “Contacts”. 3. Click on "Upload contacts" and select a ...
How can I add a contact?
To add a contact, follow the steps mentioned below: 1. Login into the MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Contacts”. 3. Fill in the contact details and click on “Save”.
What are the mandatory fields when adding a contact?
It is important to fill in the following details before you hit the save button for creating a contact: Name Phone number(at least one) Visibility option: Company or only me To add a contact, follow the steps mentioned below: 1. Login into the ...