Basics
What are departments?
Short answer: Departments are groups of users (e.g., Sales, Support, Billing) that receive and handle specific types of calls. They make IVR routing simple (e.g., “Press 1 for Sales”), keep teams organized, and enable department‑level reporting. ...
Can I assign a user to multiple departments?
Yes, you can assign any user to multiple departments.
How can I add users to the departments? How to define the call routing method for those users?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add new departments and add user under Departments or Click Edit departments to add Users. 4. Enter the name ...
How can I add a new department?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the settings section click on “Departments”. 3. Click on Add New to add a new department or "Edit" an existing department. 4. Enter the name of the department, Assign manager ...