Customisations
How do I create time-based filters in MyOperator?
You can create filters based on time to view specific call logs or reports in your MyOperator dashboard. This is useful for narrowing results by hours, shifts, or date ranges. On this page When to Use Time Filters Prerequisites Steps to Create a ...
How do I create and use advanced filters to search call logs in MyOperator?
Table of Contents When should I use advanced filters? Prerequisites Quick‑start (30 sec) Step‑by‑step guide Expected results Troubleshooting & edge cases Related articles Need more help? 1. When should I use advanced filters? Use advanced filters ...
Can I create filters for specific users or customers?
⚡ Quick Answer: Yes. In MyOperator, you can create custom (advanced) filters in the Call Logs section to view call data specific to individual users, customers, departments, call types, or time ranges. These filters help you track user-specific or ...
Can I create a filter for a specified date?
Short answer: Open Logs → Advanced Filters, pick your start and end dates, and click Apply. 1. When should I use a date filter? Use a date filter to: Analyse calls for a specific campaign period. Audit yesterday’s activity without scrolling through ...
What is an advanced filter?
When should I use an Advanced Filter? Create an Advanced Filter when the built-in quick filters (Today, Missed Calls, etc.) don’t answer a specific reporting question—e.g., “All inbound IVR calls from Mumbai last week that lasted < 30 sec.” ...
Can I customize these attributes according to my use case?
Can I customize attributes in MyOperator? Yes — attributes in MyOperator are fully customizable so you can capture the exact data points your business cares about, from subscription plans to CRM IDs. What you can customize Create new fields – Add ...
Can I create a filter for a specified date?
Yes, you can create a filter for a specified date. Just follow the below-mentioned steps: 1. Login to your MyOperator panel and click on “Logs” at the top. 2. Click on “Advance”. 3. Set a date and click on “Save”.
Can I create a filters based on time?
Yes, you can definitely create filters based on time. Follow the steps: 1. Login to your MyOperator panel and go to “Logs” 2. Click on “Advance” to get your own list 3. Fill in the criteria and here you can enter the required time and save the list. ...
What are the types of filters that can be created?
Filters are created so that you can view only the log data you are specifically searching for. The types of filters that you can create are called advanced filters. You can create a filter based on a particular keyword/ keywords, date, time and ...