Advanced After call SMS
After call SMS- content guidelines
After call SMS are transitional SMS by which you can notify your callers/customers as well as users about the calls to your MyOperator business number. Since these are transactional SMS, you cannot add any promotional content to your SMS template. ...
After call SMS (Custom)- Rule Overlap
Users can create multiple rules based on different criteria like a particular user or department to which the call was routed, incoming/outgoing, connected/missed, etc. Because of the customization, there are scenarios where two or more different ...
After call SMS billing
MyOperator Lite editions Type of SMS Details Charge One way SMS After call SMS notification either to caller or to user INR 200 per channel line per month Two way SMS After call SMS notification to both caller and user simultaneously INR 400 per ...
What are the different SMS parameters that can be added in an after call SMS template?
The different SMS parameters that can be added in an after call SMS template are: Parameter Defination {{ivr_number}} Your IVR Number {{brand_name}} Brand name of your company {{call_from}} Caller's number {{receiver_name}} Name of user who received ...
Under what conditions will agents not receive SMS notifications?
Agents will not receive SMS notifications when: The SMS limit has exceeded. (Only 100 SMSes can be sent within 24 hours from any point in time). The department name is too long. The client has not subscribed for the notification feature.
What is SMS notification?
When a customer calls on a toll-free / non-toll-free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...
To whom I can send after call SMSs?
You can send the SMS to Users as well as your callers. When a customer calls on a toll free / non-toll free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along ...
What type of SMSs I can send?
There are some predefined SMS templates available in the panel. Find the templates in the panel of after call SMS.
Is the After-call SMS chargeable?
Yes, after-call SMS is chargeable as per the SMS charges of your plan. Click on “Business plan” to check out the SMS charges. Click on “Feature detail” of your current plan for SMS charges.
How can I enable/disable after call SMS?
1. Go to “Manage” from the MyOperator dashboard. 2. Click on “After call SMS”. 3. Click on “Edit” in the feature status. 4. Enable/disable the feature for users from the drop-down menu. 5. Enable/disable the feature for callers from the drop-down ...
What is after call SMS?
When a customer calls on a toll-free / non-toll-free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...