Common Issues
What is the process of mobile number port in/out?
The porting process of individual users will be completed within 5 working days after the generation of port code and in 5 working days for Business users. The port code validity also reduced to a maximum of 4 days based on the above mentioned ...
What should I do if my MyOperator business number/service number disconnecting without any ring or IVR message?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If you ...
What should I do if my MyOperator business number/service number is giving message as: wrong number?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If ...
What should I do if my MyOperator business number/service number is giving message as: out of service?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If you ...
What should I do if my MyOperator business number/service number is giving message as: switched off?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If you ...
What should I do if my MyOperator business number/service number is not reachable?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If you ...
How to change call route option and how does it benefit us?
1. Go to the "Manage" section in the MyOperator panel from your super admin account. 2. Navigate to "Design callflow" in the setting section. 3. Go to "Advance stetting" from the left menu. 4. Click on the "Edit" link in Route settings. 5. Now click ...
Why my billing is not instant?
Billing page has been updated in every 2 hours. So the process is almost instant.
What should I do if click to call / web call is not working?
Firstly check you have clear your all dues. Check you have entered correct number. If you have still facing the issue, kindly contact your account manager for the resolution or write us at support@myoperator.co
Why am I not getting IVR calls on my mobile? Why are there so many missed calls even when our users were available?
Call quality, call drops and network congestion have been issues that all telecom operators are facing lately. Livemint- Delhi, Mumbai, UP and other highly populated states face the worst call drops Economic times: DOT reviews call drops We at ...
What steps are MyOperator taking to prevent call drops and improve call quality/call clarity?
Call quality, call drops and network congestion have been issues that all telecom operators are facing lately. Livemint- Delhi, Mumbai, UP and other highly populated states face worst call drops Economic times: DOT reviews call drops We at MyOperator ...
What steps can I take to prevent call drops and improve call quality/call clarity?
Call quality, call drops and network congestion have been an issue that all telecom operators are facing lately. We at MyOperator have developed advanced algorithms that re-route calls whenever our systems detect such issues. However, users still ...
What is "call status: Not reachable" and how do I solve this?
Call status not reachable indicates that the dialed number was not reachable at the point when the system tried initiating a call to the same. This can be because of multiple reasons phone number was out of coverage area or there was temporary ...
What are the MyOperator IPs to whitelist?
If you are using MyOperator and have a firewall setup to filter traffic, then you will have to allow the following new IPs to be whitelisted. API Integration: (Last updated on June 25, 2016) After Call 35.154.56.56 13.234.210.199 13.234.108.94 ...
What could be the reasons if a call is disconnected before one or two rings?
If a call gets disconnected before one or two rings it could be because of the following reasons: There is a forwarding issue. The account is suspended due to pending bills. There is no IVR available.
How can I check whether my number is registered under DND or not?
The numbers being used can be checked whether they are registered under DND or not. All you need to do is this: Login to the site DNDcheck.in Type the number in the search bar, you want to search details for. Press “Enter” and all the details related ...
Why am I not receiving notification messages after my calls?
There could be two reasons for this: The name of your department exceeds 16 characters. There is a network outage or maybe the servers are busy. Therefore, you may get a delayed message notification.