Common Issues
What to do if an expected MyOperator email is not received?
Quick Answer If a MyOperator email (ticket updates, export logs, Google Meet invites, renewal invoices, etc.) has not appeared, first check Spam/Junk folders and search for “MyOperator”; if it is still missing, contact Support with your Business ...
What should I do if my MyOperator service number is not working?
Quick Answer If your MyOperator service number suddenly stops connecting incoming or outgoing calls, follow the self-diagnostic checks below, share the requested evidence with support if the issue persists, and our team will take over with panel ...
What information is needed for backend investigation of call issues?
Quick Answer To escalate stubborn call quality problems to MyOperator’s Internal Tech Support you must first perform two simple panel resets and then submit your Business Account Number, service number, 4–5 recent Call UIDs in plain-text, detailed ...
How does MyOperator Support handle remote troubleshooting requests?
Quick Answer MyOperator Support never uses remote-desktop tools such as AnyDesk, UltraViewer or TeamViewer; all live troubleshooting is performed through a Google Meet screen-sharing session in which you share your screen while retaining complete ...
Why does my MyOperator account frequently log out and ask for OTP verification?
Quick Answer Your account logs out because MyOperator allows only one active browser or device session per user credential; signing in elsewhere instantly ends the previous session and can trigger fresh OTP verification, especially if shared ...
How to troubleshoot patchy or poor voice quality in calls?
Quick Answer If you hear voice breakup, echo, low volume or cutting audio during a MyOperator call, first run local network and device checks, then perform a Route Switch in Call Design > Callflow > Advanced Settings > Route Settings; if problems ...
What details do I need to give support to find my account?
Quick Answer Support can locate your MyOperator workspace fastest when you share either your Service Number (IVR / Toll-Free) or your BAN (Business Account Number); if neither is handy, provide the registered mobile number, registered email address, ...
How do I troubleshoot unanswered calls in MyOperator?
Quick Answer If a call is not connecting, ringing without being answered, or getting disconnected, first confirm whether it is an Incoming or Outgoing call and whether it is handled through the MyOperator Dialer App or WebCall. The most common causes ...
How do I access the MyOperator Panel?
Quick Answer You can reach the MyOperator Panel from any desktop or laptop browser by opening the MyOperator web login page, entering your registered mobile number and password, and completing the one-time OTP verification; if the password is ...
Why am I getting wrong or spam calls on my MyOperator IVR?
⚡Quick answer - Unwanted calls usually trace back to: (a) recent marketing campaigns, (b) misconfigured call-forwarding, (c) number similarity/misdials, or (d) Incorrect DID mapping at the telecom level. Follow the checklist below—first on the client ...
Will the registration process be the same for other portals like Jio? As the video link was only shared between Vodafone and Videocon.
Yes, the registration process on DLT portals is almost same as it requires similar type of documents to get registered as Principal Entity. There could be only difference of User interface.
Why are MyOperator emails going to my Spam folder, and how do I stop it?
⚡ Quick answer - Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as “Not spam,” and add support@myoperator.co, billing@myoperator.co, and the entire ...
What is the character limit for the WhatsApp template name?
⚡Quick answer - The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. Character Limit Minimum: 1 character Maximum ...
What should I do if my WhatsApp template is put in the wrong category or gets rejected?
⚡Quick answer - Meta reviews every template for category fit (Utility, Marketing, Authentication). If the text doesn’t match, Meta will either (a) recategorize it automatically or (b) reject it outright. A recategorized approved template usually ...
What is Truecaller Verified Business Caller ID and how can it improve my outbound call pick-up rates?
⚡Quick answer - Truecaller Verified Business Caller ID is a paid Truecaller for Business solution that shows your brand name, logo, green highlight, verified badge, and an optional call reason on the customer’s screen before they answer. Case-study ...
Which browsers and versions does MyOperator support?
⚡Quick answer - For the best experience, use Google Chrome version 103 or later. MyOperator also works on the modern browsers listed below, each with the minimum version shown. Any older or unlisted browser will trigger the in-product “unsupported ...
How to Identify Unknown Phone Numbers in MyOperator
⚡Quick answer - If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover ...
What’s the fastest way to reset my MyOperator password if I forget it?
⚡Quick answer- Visit https://in.app.myoperator.com/forgot-password or tap “Forgot password” in the mobile app, enter your registered mobile, verify the 6-digit OTP sent to you, then create a new password that meets the on-screen rules. When should I ...
Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?
⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...
What should I do when callers or agents hear silence on MyOperator IVR or live calls?
Quick answer - Dead-air issues almost always point to one of three places: Your telecom carrier leg (network or route), The caller/agent’s local device or app, or A mis-mapped IVR or Call Flow. Walk through the five checks below to isolate the ...
Why can’t I play my MyOperator call recordings (or the play button is greyed out)?
Quick answer - Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (< 2 min after call end). Android > ACR ...
Why is the wrong IVR playing on my MyOperator number, and how can I fix it quickly?
⚡Quick answer - Nine times out of ten, the wrong IVR plays because either (a) The DID is mapped to a different call-flow or (b) The live call-flow was edited but not published. Check Manage → DIDs for the exact call-flow, edit that flow, update the ...
Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?
⚡ Quick answer - If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active ...
Why aren’t my SMS messages delivered to one specific number and how do I fix it?
⚡Quick answer - Most single-number SMS failures come down to one of five issues: DND or opt-out, DLT template/header mismatch, Wrong sender ID, Bad number format, or Promotional time-band restriction (10:00–21:00 IST). Run the five-step checklist ...
How do I block or unblock a caller in MyOperator?
⚡Quick answer - To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the ...