Common Issues
Why are MyOperator emails going to my Spam folder, and how do I stop it?
⚡ Quick answer - Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as “Not spam,” and add support@myoperator.co, billing@myoperator.co, and the entire ...
Why is the audience count smaller than the original file uploaded?
Why Do I See Fewer Contacts After Uploading My File? If your uploaded file shows fewer contacts in the campaign builder than expected, it’s because the system automatically filters out invalid, duplicate, or unsupported entries during upload. This ...
What is the process for troubleshooting number verification failures?
When onboarding a phone number to the WhatsApp Business Platform (WABA), you may encounter verification failures. In addition, new numbers start with a default daily messaging limit, which can be increased over time by maintaining quality and ...
What is the character limit for the template name?
The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. ? Character Limit Minimum: 1 character Maximum (technical): ...
What should I do if my WhatsApp template is put in the wrong category or gets rejected?
⚡Quick answer - Meta reviews every template for category fit (Utility, Marketing, Authentication). If the text doesn’t match, Meta will either (a) recategorize it automatically or (b) reject it outright. A recategorized approved template usually ...
Are there any free conversations available?
Yes. WhatsApp offers unlimited free service conversations per month for every WhatsApp Business Account (WABA). However, this applies only to a specific type of message exchange. ? What Are Free Service Conversations? These are customer-initiated ...
What is Truecaller Verified Business Caller ID and how can it improve my outbound call pick-up rates?
⚡Quick answer - Truecaller Verified Business Caller ID is a paid Truecaller for Business solution that shows your brand name, logo, green highlight, verified badge, and an optional call reason on the customer’s screen before they answer. Case-study ...
I have not linked my phone number to my Aadhaar number, can I still get an Aadhaar VID?
❌ No. You cannot generate an Aadhaar Virtual ID (VID) without linking your mobile number to your Aadhaar. UIDAI requires OTP-based authentication, and the OTP is only sent to your Aadhaar-registered mobile number. ? Why a Registered Mobile Number Is ...
What happens if I forget my Aadhaar VID
If you forget your Aadhaar Virtual ID (VID), don’t worry—you can easily retrieve or regenerate it anytime using UIDAI’s official tools. The VID is not permanent, and you have full control over generating a new one whenever required. ✅ How to Recover ...
Which browser is best for MyOperator?
⚡Quick answer - Google Chrome (version 65 or later) is the recommended browser for MyOperator. Chrome ensures full compatibility with MyOperator features such as: Dashboards and real-time notifications Web-based click-to-call Chrome extension ...
What Service-Level Agreement (SLA) does MyOperator guarantee for uptime, support response times, and escalations?
⚡ Quick answer • MyOperator guarantees 99 % service uptime (≤ 20 self-test failures per month). • Support acknowledges incidents within 2 – 8 business hours and targets a workaround or resolution within 4 – 24 business hours, depending on severity. • ...
When will I hear back once I submit the application?
When Will You Hear Back After Submitting Your Application? After submitting your application for MyOperator’s Technology Partner program, you can generally expect a response within 3–5 business days. What Happens After Submission? Step Timeline What ...
Is the Aadhar authentication process secure?
Yes, Aadhaar authentication is designed with robust security and privacy features, governed by the Unique Identification Authority of India (UIDAI) and operating under strict data protection protocols. Key Security Features: OTP-Based Access: Each ...
Is there any third party involved in Aadhar authentication?
1. Is there any third party involved in Aadhaar authentication? Yes, Aadhaar authentication involves multiple third-party entities beyond UIDAI. While UIDAI manages the core database and authentication logic, several intermediary organizations, ...
How to Identify Unknown Phone Numbers in MyOperator
⚡Quick answer - If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover ...
What’s the fastest way to reset my MyOperator password if I forget it?
⚡Quick answer- Visit https://in.app.myoperator.com/forgot-password or tap “Forgot password” in the mobile app, enter your registered mobile, verify the 6-digit OTP sent to you, then create a new password that meets the on-screen rules. When should I ...
How do I change the password of my account?
When to use this guide Use these steps if you can’t remember your current password and need to sign back in. Prerequisites You know your username (your registered mobile number) or your registered email. You have access to that phone or inbox to ...
I forgot my existing password. What is the procedure to reset my password?
When to use this guide Use these steps if you can’t remember your current password and need to sign back in. Prerequisites You know your username (your registered mobile number) or your registered email. You have access to that phone or inbox to ...
What steps can I take to prevent call drops and improve call quality/call clarity?
Many call issues are fixed by a mix of smart routing in MyOperator and healthy device/network practices. MyOperator’s auto‑routing avoids congested telecom paths by default; you can also manually switch the inbound route if a region/provider is ...
Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?
⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...
What should I do when callers or agents hear silence on MyOperator IVR or live calls?
Quick answer - Dead-air issues almost always point to one of three places: Your telecom carrier leg (network or route), The caller/agent’s local device or app, or A mis-mapped IVR or Call Flow. Walk through the five checks below to isolate the ...
What should I do if calls to my MyOperator business number/service number are getting muted?
Applies to: Inbound IVR and forwarded calls to your MyOperator number where audio drops to silence at the start, mid-call, or end. Goal: Restore clear two-way audio and pinpoint whether the issue is device/app, network, or carrier route. Time needed: ...
Why can’t I play my MyOperator call recordings (or the play button is greyed out)?
Quick answer - Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (< 2 min after call end). Android > ACR ...
What should I do if my MyOperator business number/service number is giving message as: switched off?
Applies to: Inbound calls to your MyOperator business/service number where callers get an operator message like “the number is switched off / not reachable” instead of your IVR or ringing. Goal: Determine whether the issue is outside MyOperator ...
What should I do if my users are not receiving calls from my MyOperator business number/service number, when logs are showing that those calls as missed by users?
Applies to: Inbound calls to your MyOperator business/service number where Call Logs show “Missed by user/department” but the intended user/agent did not receive any ring. Goal: Make calls actually ring the right users, and collect the right evidence ...
What should I do if I am not able to forward calls specifically to my MyOperator business number/service number from my mobile/phone number?
Applies to: Anyone forwarding from a mobile/landline to a MyOperator DID/toll-free Outcome: Set up working forwarding, verify it, and know exactly what to share if you need help. Time: 5–10 minutes Quick isolation (2 checks) Direct-dial test Call ...
What should I do if I am getting error message while trying to enable call forwarding from my number to my MyOperator business number/service number?
Applies to: Anyone forwarding from a mobile/landline to a MyOperator DID/toll-free Outcome: Successfully enable forwarding, confirm it works, and know what to share if help is needed. Time: 5–10 minutes Before you start (fast isolation) Direct-dial ...
What should I do if I am not able to forward calls to my MyOperator business number/service number from my mobile/phone number?
Applies to: Admins/Owners, anyone forwarding from a personal/office line to a MyOperator DID/toll-free. Outcome: Set up reliable call forwarding to your MyOperator number, verify it works, and know what to share if you need help. Time: 5–10 minutes ...
Why is the wrong IVR playing on my MyOperator number, and how can I fix it quickly?
⚡Quick answer - Nine times out of ten, the wrong IVR plays because either (a) The DID is mapped to a different call-flow or (b) The live call-flow was edited but not published. Check Manage → DIDs for the exact call-flow, edit that flow, update the ...
What should I do if my MyOperator business number/service number disconnecting without any ring or IVR message?
Applies to: Admins/Owners, IT/Ops Outcome: Identify whether the drop happens before MyOperator (forwarding/carrier) or inside MyOperator (routing/plan/KYC), fix it, and verify. Quick decision tree Do you use call forwarding from a personal/office ...
Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?
⚡ Quick answer - If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active ...
What should I do if my MyOperator business number/service number is giving message as: out of service?
If your MyOperator number plays an "out of service" message when someone tries to call, there could be two main reasons: 1️⃣ Call forwarding issues from your phone 2️⃣ Account-related issues within MyOperator Let’s help you troubleshoot both ? ? If ...
What is the maximum number of times a MyOperator menu can repeat, and how do I change it?
⚡Quick answer - Menu Repeat controls how many extra times (1 – 10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count. After the final repeat, the call follows the menu’s fallback action ...
What MyOperator IP addresses should I whitelist?
⚡Quick answer - Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs.Then create inbound rules for: • TCP 443 (API & webhooks) • UDP/TCP 5060-5063 or 5061/TLS (SIP) • UDP 16384-32768 (RTP media)Use the rule examples below ...
Why aren’t my SMS messages delivered to one specific number and how do I fix it?
⚡Quick answer - Most single-number SMS failures come down to one of five issues: DND or opt-out, DLT template/header mismatch, Wrong sender ID, Bad number format, or Promotional time-band restriction (10:00–21:00 IST). Run the five-step checklist ...
How can I be sure of MyOperator's after sales service?
We provide multi-channel support with defined SLAs (Service Level Agreements), clear escalation paths, and self-service resources. Follow the steps below to get help fast. On this page Ways to contact support Support hours & response SLAs Open a ...
How do I block or unblock a caller in MyOperator?
⚡Quick answer - To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the ...
Why don't we show the real time data on the account usage section in MyOperator panel?
Short answer: Usage numbers are processed and validated before they’re recorded. This safeguards accuracy for billing, limits, and permissions, so changes can take a short time to appear. Contents What’s delayed and why Typical refresh windows Where ...
Why your call rates are higher than other operators Airtel, JIO or Vodafone?
Short answer: Mobile operators sell raw connectivity. MyOperator is a business call management platform (IVR, routing, recording, analytics, CRM integrations, user roles, support). Our per-minute price reflects the software + service bundled with ...
What should I do if my MyOperator business number/service number disconnecting without any ring or IVR message?
If you are forwarding calls from your personal number to your MyOperator service number, then reset the forwarding. You can check your forwarding details from the follow link: https://en.wikipedia.org/wiki/Call_forwarding#Mobile_(cell)_phones If you ...
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