Common Issues
Will the registration process be the same for other portals like Jio? As the video link was only shared between Vodafone and Videocon.
Yes, the registration process on DLT portals is almost same as it requires similar type of documents to get registered as Principal Entity. There could be only difference of User interface.
Why are MyOperator emails going to my Spam folder, and how do I stop it?
⚡ Quick answer - Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as “Not spam,” and add support@myoperator.co, billing@myoperator.co, and the entire ...
Why is the audience count smaller than the original file uploaded?
Why Do I See Fewer Contacts After Uploading My File? If your uploaded file shows fewer contacts in the campaign builder than expected, it’s because the system automatically filters out invalid, duplicate, or unsupported entries during upload. This ...
What is the process for troubleshooting number verification failures?
When onboarding a phone number to the WhatsApp Business Platform (WABA), you may encounter verification failures. In addition, new numbers start with a default daily messaging limit, which can be increased over time by maintaining quality and ...
What is the character limit for the WhatsApp template name?
⚡Quick answer - The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. Character Limit Minimum: 1 character Maximum ...
What should I do if my WhatsApp template is put in the wrong category or gets rejected?
⚡Quick answer - Meta reviews every template for category fit (Utility, Marketing, Authentication). If the text doesn’t match, Meta will either (a) recategorize it automatically or (b) reject it outright. A recategorized approved template usually ...
Are there any free conversations available?
Yes. WhatsApp offers unlimited free service conversations per month for every WhatsApp Business Account (WABA). However, this applies only to a specific type of message exchange. ? What Are Free Service Conversations? These are customer-initiated ...
What is Truecaller Verified Business Caller ID and how can it improve my outbound call pick-up rates?
⚡Quick answer - Truecaller Verified Business Caller ID is a paid Truecaller for Business solution that shows your brand name, logo, green highlight, verified badge, and an optional call reason on the customer’s screen before they answer. Case-study ...
I have not linked my phone number to my Aadhaar number, can I still get an Aadhaar VID?
❌ No. You cannot generate an Aadhaar Virtual ID (VID) without linking your mobile number to your Aadhaar. UIDAI requires OTP-based authentication, and the OTP is only sent to your Aadhaar-registered mobile number. ? Why a Registered Mobile Number Is ...
What happens if I forget my Aadhaar VID
If you forget your Aadhaar Virtual ID (VID), don’t worry—you can easily retrieve or regenerate it anytime using UIDAI’s official tools. The VID is not permanent, and you have full control over generating a new one whenever required. ✅ How to Recover ...
Which browser is best for MyOperator?
⚡Quick answer - Google Chrome (version 65 or later) is the recommended browser for MyOperator. Chrome ensures full compatibility with MyOperator features such as: Dashboards and real-time notifications Web-based click-to-call Chrome extension ...
What Service-Level Agreement (SLA) does MyOperator guarantee for uptime, support response times, and escalations?
⚡ Quick answer • MyOperator guarantees 99 % service uptime (≤ 20 self-test failures per month). • Support acknowledges incidents within 2 – 8 business hours and targets a workaround or resolution within 4 – 24 business hours, depending on severity. • ...
How to Identify Unknown Phone Numbers in MyOperator
⚡Quick answer - If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover ...
What’s the fastest way to reset my MyOperator password if I forget it?
⚡Quick answer- Visit https://in.app.myoperator.com/forgot-password or tap “Forgot password” in the mobile app, enter your registered mobile, verify the 6-digit OTP sent to you, then create a new password that meets the on-screen rules. When should I ...
Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?
⚡Quick answer - Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these ...
What should I do when callers or agents hear silence on MyOperator IVR or live calls?
Quick answer - Dead-air issues almost always point to one of three places: Your telecom carrier leg (network or route), The caller/agent’s local device or app, or A mis-mapped IVR or Call Flow. Walk through the five checks below to isolate the ...
Why can’t I play my MyOperator call recordings (or the play button is greyed out)?
Quick answer - Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (< 2 min after call end). Android > ACR ...
Why is the wrong IVR playing on my MyOperator number, and how can I fix it quickly?
⚡Quick answer - Nine times out of ten, the wrong IVR plays because either (a) The DID is mapped to a different call-flow or (b) The live call-flow was edited but not published. Check Manage → DIDs for the exact call-flow, edit that flow, update the ...
Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?
⚡ Quick answer - If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active ...
What is the maximum number of times a MyOperator menu can repeat, how do I change it, and how do I set the callback time?
⚡Quick answer - Menu Repeat controls how many extra times (1 – 10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count. After the final repeat, the call follows the menu’s fallback action ...
What MyOperator IP addresses should I whitelist?
⚡Quick answer - Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs.Then create inbound rules for: • TCP 443 (API & webhooks) • UDP/TCP 5060-5063 or 5061/TLS (SIP) • UDP 16384-32768 (RTP media)Use the rule examples below ...
Why aren’t my SMS messages delivered to one specific number and how do I fix it?
⚡Quick answer - Most single-number SMS failures come down to one of five issues: DND or opt-out, DLT template/header mismatch, Wrong sender ID, Bad number format, or Promotional time-band restriction (10:00–21:00 IST). Run the five-step checklist ...
How do I block or unblock a caller in MyOperator?
⚡Quick answer - To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the ...