Export
How can I ensure my Excel sheet is correctly formatted for variable mapping?
When sending personalized WhatsApp campaigns, your Excel or CSV file must be formatted correctly so that template variables (e.g., , ) map seamlessly to real customer data. ⚠️ If the file is misformatted, your campaign may fail, variables will remain ...
Where can I download the sample CSV/XLSX template for uploading contacts to a campaign?
⚡Quick answer- On the Campaign Creation page, click “Download Sample File” in the Audience / Upload Contacts section. A pre-formatted .xlsx or .csv file containing the correct headers (name, phone_number, amount, date) downloads instantly. When ...
I want all my call details via email. How can I subscribe for it?
Use this when you want a once-a-day summary of recent call activity delivered automatically. Prerequisites Access to the web dashboard and the Reports → Call Reports page. To add other recipients, your role must allow managing report subscriptions. ...
Where can I access my archived data?
⚡Quick answer - Use Reports → Export to download archived logs/notes/users as CSV via email. Use Logs → Advanced/Criteria to filter for archived items and Unarchive if needed. For granular investigation, open Logs and click any row to view the ...
How to create a “Duplicate List”?
Short answer: Use Remarketing → My Lists, choose the list’s More actions (⋯), and click Duplicate. Rename it and adjust filters if needed, then Save. Contents What duplication does Prerequisites Duplicate a list (step‑by‑step) What gets copied vs not ...
Where can I export my Logs and itemized billing?
Short answer: Export filtered Call Logs from Reports/Logs → Call Logs → Export, and export Itemized Billing from Billing → Monthly Statements → Export (delivered as a downloadable file or via email). Contents Prerequisites Export filtered Call Logs ...
How can I get the list of users on my system?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on "Export" under Functionality. 3. Select users and click on Export, a CSV file will be downloaded. You can also select the required filters if required before exporting ...
Can I download all the contacts on my desktop?
Yes, you can download all your contacts. Just follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to functionality and click on “Contacts”. 3. Select the contacts you want to download or “Select ...
What is the procedure to export filtered logs?
To export filtered logs, follow the steps mentioned below: 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Click on “Exports” from the “Functionality” section. 3. Click on “Logs” on the left. Enter the customer number, keyword ...