Knowledge Base | Manage-basics

Manage-basics
What happens when a conversation moves to the “Assigned” state in MyOperator?
⚡Quick answer- When a chat moves to the Assigned state, it is auto-assigned to the agent who intervenes in it. Only the assigned agent can reply; everyone else has read-only access unless a Manager/Admin/Owner reassigns the conversation. When should ...
How do I transfer MyOperator account ownership or change the Owner’s mobile number?
⚡Quick answer - Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Choose: • Transfer Owner to hand ownership to an existing user, or • Edit Number to update the Owner’s registered mobile (OTP required). ...

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