Miscellaneous
How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡Quick answer - If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. ? Remember: Meta makes the final approval decision — MyOperator only reflects the ...
How many variables can I use in the WhatsApp template body, and can I use variables in the footer?
⚡ Quick answer — • There is no hard limit on the number of placeholders (variables) you can add in the body of a WhatsApp template, as long as the combined text + variables stays within 1024 characters. • No, WhatsApp does not allow variables ...
What are free-entry point conversations and how do they affect other open conversations?
⚡Quick answer - Free-entry point conversations: A free‑entry point conversation starts when a customer messages you via a Click‑to‑WhatsApp Ad or Facebook Page CTA, and business replies within 24 hours. This opens a 72‑hour free window where messages ...
What is the WhatsApp Business customer service window, and how does it work?
⚡Quick answer - The customer-service window is a rolling 24-hour period that starts every time a customer sends your business a WhatsApp message. Inside that window, you can send unlimited, free-form (non-template) replies—including text, images, ...
What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?
⚡Quick answer - Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark ...
What business name should I enter so it appears correctly on invoices, caller-ID and reports?
Quick answer - Use your full legal entity name (e.g., “Kritika Wellness Pvt Ltd”) exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? • You are ...
What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?
⚡Quick answer - In five self-service steps—Signup → OTP → Business info → Auto-profiling with a 3-day WhatsApp trial → Dashboard access—any business can test MyOperator without talking to Sales. Voice features stay locked until KYC is approved; ...
At any point, if I need to discontinue MyOperator services, shall I get my number back?
Yes, you can get your number back. MyOperator will only provide a No Objection Certificate (NOC) to you and you can transfer the ownership of number from MyOperator to your business using the same NOC. Visit the link for our Portin-Port Out policy ...