Miscellaneous
Would I need to continue paying my regular postpaid bills after transferring the ownership to MyOperator?
No, you need not to pay your regular bills after transferring the ownership. After transferring the ownership MyOperator is the legal owner of that number & MyOperator will pay the all the bills in future.
Why am I charged monthly rental even after getting NOC for my service number, even though my service is terminated?
When we purchase any Tollfree or Premium numbers from the operators, we pay the rental for those numbers to the operators every month. After providing the NOC to the client after service termination, we still keep on paying the rent to the operator ...
How can I make changes the billing name or company name?
You can change the billing name or company name by updating the profile settings. Update the profile at your own from business information section. In order to change the business name from your profile settings follow the steps: 1. Click on "Manage" ...
How can I use MyOperator chrome extension?
In order to use the chrome extension, you need to login first. You can also go through the setting section for further settings of the chrome extension. Follow the steps here: 1. Click on the shortcut of the MyOperator extension and click on the ...
How can I install MyOperator chrome extention?
To install the MyOperator chrome extension, follow the steps: 1. Click on extensions from google chrome settings. 2. Open chrome web store. 3. Search MyOperator and click "Add to Chrome". 4. You can find the MyOperator extension in your extension ...
How can I update my email for voicemails?
To set your email id for voicemail, follow the steps mentioned below: 1. Login to your MyOperator account and click on “Manage” at the top. 2. Go to settings and click on “Design IVR Flow”. 3. Click on “Create new call flow” and create advance call ...
How can I transfer Live calls/IVR calls through MyOperator mobile app?
1. Login to your mobile app and get a caller info from at the time of an incoming call 2. Get a popup window from MyOperator app on the top of your incoming call along with “Transfer call” button 3. Click on “Transfer Call” and get the list of ...
How can I transfer Live calls/IVR calls through mobile keypad?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.
How I get to know that my account is running low balance?
You will get a low balance alert through mail from MyOperator, if your account is running low balance. You will get the notification also, if your account has been suspended. Check the links: ...
What should I do, if I need to change my name displayed in Truecaller?
Check the link https://support.truecaller.com/support/solutions/articles/81000392586-how-do-i-change-my-name-in-truecaller-
What kind of email I will get after subscribing MyOperator?
You will get all mails regarding the information of your account (low balance, suspension of account, account usage etc.) along with the promotional emails. Note: check the following links to know your mails. ...
What should I do if I am adjusting TDS amount in my payments to MyOperator?
While making online payments at MyOperator, if you are deducting tax amount at your end (source), MyOperator will initially issue an invoice for the paid amount only. Once you share the TDS certificate with your account manager or sales manager, you ...
Who is authorized to store Aadhaar VIDs?
No agency or service provider is allowed to store Aadhaar VIDs. Only UIDAI hasaccess to all the Aadhaar VIDs generated.
I have not linked my phone number to my Aadhaar number, can I still get an Aadhaar VID?
No, currently Aadhaar VIDs can only be generated from the UIDAI portal through an OTP key. Hence, it’s mandatory to link your phone number to your Aadhaar number at the moment.
Can an Aadhaar VID be mapped back to an Aadhaar number?
It’s impossible to trace an Aadhaar number from an Aadhaar VID.
Can Aadhaar VIDs be created by anyone, on my behalf?
Only Aadhaar number holders can create Aadhaar VIDs.
Is there a limit on the number of Aadhaar VIDs that can be created?
There is no limit on the number of Aadhaar VIDs that can be created. You can generate a new Aadhaar VID after the minimum validity period of 1 day.
Do Aadhaar VIDs expire?
Currently, there is no expiry or validity defined for Aadhaar VIDs. An existing Aadhaar VID is valid until a new one is generated.
Are Aadhaar VIDs permanent?
Aadhaar VIDs are temporary 16-digit numbers that can be generated by Aadhaar number holders. The current minimum validity of an Aadhaar VID is 1 day. So, you can create a new Aadhaar VID every day after 00.00 hrs.
What happens if I forget my Aadhaar VID
An existing Aadhaar VID can be retrieved by following the same steps used to generate a new one.
Can the same Aadhaar VID be used at multiple places?
Absolutely. A single Aadhaar VID can be used at multiple places, or a new one can be generated for each use case. The choice purely lies with the Aadhaar number holder.
How to generate aadhar virtual ID?
1. Fill out the form available in https://resident.uidai.gov.in/web/resident/vidgeneration. Enter your aadhar number and request for OTP 2. Enter the OTP & submit to get the virtual ID 3. You will receive your virtual ID in your registered mobile ...
Which browser is best for MyOperator?
MyOperator will work with most browsers, but to get the best out of MyOperator on your computer it's best to stick with the updated versions of Google Chrome. (Version 65+) For the optimum experience it's best to avoid the most common default ...
How much time will be take to activate outbound calls on dnd numbers?
Two working days after receiving the documents and getting approved by the concerned department.
What are the documents required in order to activate outbound calls on dnd numbers?
For call on DND numbers, if a client is an Individual owner they are required to submit the following detail. Workflow of the process The form where you are collecting the client's detail (screenshot with dummy data) Back end, where you are storing ...
At any point, if I need to discontinue MyOperator services, shall I get my number back?
Yes, you can get your number back. MyOperator will only provide a No Objection Certificate (NOC) to you and you can transfer the ownership of number from MyOperator to your business using the same NOC. Visit the link for our Portin-Port Out policy ...
Can I use SMS facility in my number, which I already transferred the ownership to MyOperator?
You would not be able to use the SMS facility directly on your phone. But you can opt for In-SMS feature through MyOperator then you can able to receive & send the SMS.
Can I use “WhatsApp” facility in my number, which I already transferred the ownership to MyOperator?
Yes, you can use the WhatsApp on your phone. Install the app on your phone. You would need an OTP to activate the app. We will provide the OTP on request.
Would I need to continue paying my regular postpaid bills after transferring the ownership to MyOperator?
No, you need not to pay your regular bills after transferring the ownership. After transferring the ownership MyOperator is the legal owner of that number & MyOperator will pay the all the bills in future.
Where can I view my current account usage/excess usage?
1. Login to your MyOperator panel, using your super admin credentials, and click on “Account usage” from “Account Option” on the top right. 2. Find your account usage here.
Why MyOperator emails in spam folder can be noticed?
Step 1 - Ask the customer to check SPAM Folder. Step 2 - Once identified, ask the customer to click the email and click on the button which says "Not Spam". Step 3 - Will ensure that emails from that specific email address and domain do not hit our ...
Why am I charged monthly rental even after getting NOC for my service number, even though my service is terminated?
When we purchase any Tollfree or Premium numbers from the operators, we pay the rental for those numbers to the operators every month. After providing the NOC to the client after service termination, we still keep on paying the rent to the operator ...
Why are MyOperator emails lands to the spam folder?
Step 1 - Ask the customer to check SPAM Folder. Step 2 - Once identified, ask the customer to click the email and click on the button which says "Not Spam". Step 3 - Will ensure that emails from that specific email address and domain do not hit our ...
Where can I export my Logs and itemized billing?
To know how to export your logs. Please refer to What is the procedure to export filtered logs? To export itemized billing, follow the below-mentioned steps- 1. Login to your MyOperator panel and click on “Manage” at the top. 2. Go to the Accounts ...
Where can I find professional voice artist for recording voice overs for my call flow recordings?
We have recently added a good quality TTS for IVR's. Instant recording. You can get prompts recorded multiple times for free and not charging the client for the same.
How can I identify unknown phone numbers on MyOperator? Are there any tools to look up phone numbers to get more information about the callers?
Phone number lookup browser extension serves this function on web browsers. The chrome extension lets you know the name, email id and location right next to phone numbers on all websites including MyOperator web panel. You can download the extension ...
How can I set my Voicemail timeout?
To set your Voicemail timeout, follow the steps mentioned below: 1. Login to your MyOperator account and click on “Manage” at the top. 2. Go to settings and click on “Design IVR Flow”. 3. Click on “Create new call flow” and create advance call flow ...
What are the most compatible devices with the MyOperator and Call Recording App?
MyOperator mobile app enables users to sync their call logs and recordings with MyOperator web panel. It also helps users to separate their personal and professional call records with the help of our dual SIM support, and sync only records from a ...
What mobile devices are most suitable for the Call Recording App?
MyOperator mobile app enables users to sync their call logs and recordings with MyOperator web panel. It also helps users to separate their personal and professional call records with the help of our dual SIM support, and sync only records from a ...
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