Miscellaneous
How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡Quick answer - If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. ? Remember: Meta makes the final approval decision — MyOperator only reflects the ...
What is a free-entry point window and what is free during the 72 hours?
⚡Quick answer - A free-entry point window starts when a customer messages you from a Click-to-WhatsApp ad or a Facebook Page button and your business replies within 24 hours. It lasts 72 hours from your reply, and during those 72 hours, Meta does not ...
What is the WhatsApp Business customer service window, and how does it work?
⚡Quick answer - The customer-service window is a rolling 24-hour period that starts every time a customer sends your business a WhatsApp message. Inside that window, you can send free-form (non-template) replies—including text, images, documents, ...
What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?
⚡Quick answer - Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark ...
What business name should I enter so it appears correctly on invoices, caller-ID and reports?
Quick answer - Use your full legal entity name (e.g., “Kritika Wellness Pvt Ltd”) exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? • You are ...
What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?
⚡Quick answer - In five self-service steps—Signup → OTP → Business info → Auto-profiling with a 3-day WhatsApp trial → Dashboard access—any business can test MyOperator without talking to Sales. Voice features stay locked until KYC is approved; ...