Miscellaneous
How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡Quick answer - If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. ? Remember: Meta makes the final approval decision — MyOperator only reflects the ...
Can I use variables in the footer?
No. WhatsApp does not allow variables (placeholders like ) in the footer section of a template. ? What Is the Footer Used For? The footer is an optional section meant only for static, supporting text, such as: Legal disclaimers Company names or ...
How does a conversation transition from one state to another?
Conversations in the platform follow a clear lifecycle—transitioning between Open, Assigned, and Closed states based on agent actions, customer replies, and timing rules. Below is a breakdown of each state transition and the triggers that move a ...
What is Free Tier Conversations?
Free Tier Conversations: Service conversation opens when a customer messages you. That inbound message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) replies at no charge. This is different from ...
What are free-entry point conversations?
Free-entry point conversations: A free‑entry point conversation starts when a customer messages you via a Click‑to‑WhatsApp Ad or Facebook Page CTA, and your team replies within 24 hours. This opens a 72‑hour free window where messages aren’t ...
How does a free-entry point conversation affect other open conversations?
When a customer comes in via a free‑entry point (e.g., Click‑to‑WhatsApp Ad or Facebook Page CTA) and you reply within 24 hours, WhatsApp opens a 72‑hour free‑entry window. This closes all other open conversations with that customer and consolidates ...
What is the WhatsApp Business customer service window, and how does it work?
⚡Quick answer - The customer-service window is a rolling 24-hour period that starts every time a customer sends your business a WhatsApp message. Inside that window, you can send unlimited, free-form (non-template) replies—including text, images, ...
Know your account suspension mail:
If your account balance runs out or billing issues occur, MyOperator may temporarily suspend your services. When this happens, you will receive an Account Suspension Email explaining the reason and providing steps to reactivate your account. ? What ...
Who is authorized to store Aadhaar VIDs?
✅ Only UIDAI (Unique Identification Authority of India) is authorized to store Aadhaar Virtual IDs (VIDs). No other agency, organization, or service provider is permitted to retain VIDs in their systems or logs. ?️ Key Rules for Aadhaar VID Storage ...
Can an Aadhaar VID be mapped back to an Aadhaar number?
❌ No. An Aadhaar Virtual ID (VID) cannot be traced back to or reveal your Aadhaar number. It is intentionally designed to protect your privacy and prevent misuse. ? Why VIDs Protect Your Privacy Randomized structure → VIDs are 16-digit random ...
Are Aadhaar VIDs permanent?
❌ No. Aadhaar Virtual IDs (VIDs) are not permanent. They remain valid indefinitely until you generate a new one. Once a new VID is created, the old one becomes invalid immediately. ? VID Validity & Regeneration Rules No fixed expiry date → A VID ...
What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?
⚡Quick answer - Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark ...
Is this program available to all countries?
Yes — the MyOperator Technology Partner Program is open to businesses worldwide. However, some product features (not the Partner Program itself) have geographic limitations: notably SMS/WhatsApp messaging is currently supported only in India. Quick ...
What is a “Sticky Agent”?
Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated explanations, and enables ...
Do I get any referral benefits?
Yes! As a member of the MyOperator for Startups program, you can unlock referral benefits designed to reward you for helping spread the word. Referral Benefits: If someone you refer successfully joins MyOperator for Startups, you’ll receive: 1 full ...
What will I receive?
? What Will You Receive with the MyOperator for Startups Program? When you’re accepted into the MyOperator for Startups program, you’ll get 6 months of free access to a premium suite of features designed to support your startup's growth. Here’s what ...
What business name should I enter so it appears correctly on invoices, caller-ID and reports?
Quick answer - Use your full legal entity name (e.g., “Kritika Wellness Pvt Ltd”) exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? • You are ...
What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?
⚡Quick answer - In five self-service steps—Signup → OTP → Business info → Auto-profiling with a 3-day WhatsApp trial → Dashboard access—any business can test MyOperator without talking to Sales. Voice features stay locked until KYC is approved; ...
What is the maximum number of attributes I can use in MyOperator?
MyOperator allows you to define up to 10 custom attributes to capture specific details about your leads or contacts. ? What are custom attributes? Attributes are user-defined data fields used to organize and qualify contacts. Examples include: ...
How does changing my business number, impact my business?
Changing your business number can affect your operations in both positive and negative ways. It’s important to plan the transition carefully to avoid disruptions and maintain customer trust. ✅ Potential Benefits Improved Communication: Switching to a ...
Where can I access my archived data?
How do I access my archived data in MyOperator? Applies to: Web Dashboard (Agent, Manager, Admin roles) 1 Why you might need archived data Audit & compliance. Retrieve logs older than your live‑data retention period. Analytics. Re‑import historic CSV ...
Can we create a list from external numbers?
Short answer: No. Subscription lists in MyOperator can only be created from numbers that already exist in your account (e.g., callers from missed/received/connected calls). Manual uploads, CSV/API imports, or copy‑pasted external numbers aren’t ...
Would I need to continue paying my regular postpaid bills after transferring the ownership to MyOperator?
No, you need not to pay your regular bills after transferring the ownership. After transferring the ownership MyOperator is the legal owner of that number & MyOperator will pay the all the bills in future.
Why am I charged monthly rental even after getting NOC for my service number, even though my service is terminated?
When we purchase any Tollfree or Premium numbers from the operators, we pay the rental for those numbers to the operators every month. After providing the NOC to the client after service termination, we still keep on paying the rent to the operator ...
How can I make changes the billing name or company name?
You can change the billing name or company name by updating the profile settings. Update the profile at your own from business information section. In order to change the business name from your profile settings follow the steps: 1. Click on "Manage" ...
How can I use MyOperator chrome extension?
In order to use the chrome extension, you need to login first. You can also go through the setting section for further settings of the chrome extension. Follow the steps here: 1. Click on the shortcut of the MyOperator extension and click on the ...
How can I install MyOperator chrome extention?
To install the MyOperator chrome extension, follow the steps: 1. Click on extensions from google chrome settings. 2. Open chrome web store. 3. Search MyOperator and click "Add to Chrome". 4. You can find the MyOperator extension in your extension ...
How can I update my email for voicemails?
To set your email id for voicemail, follow the steps mentioned below: 1. Login to your MyOperator account and click on “Manage” at the top. 2. Go to settings and click on “Design IVR Flow”. 3. Click on “Create new call flow” and create advance call ...
How can I transfer Live calls/IVR calls through MyOperator mobile app?
1. Login to your mobile app and get a caller info from at the time of an incoming call 2. Get a popup window from MyOperator app on the top of your incoming call along with “Transfer call” button 3. Click on “Transfer Call” and get the list of ...
How can I transfer Live calls/IVR calls through mobile keypad?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Live calls can be transferred through the Live call widget which appears on the left bottom of the MyOperator panel for every live call. The 'transfer" enables us to transfer calls to any user added to the panel.
How I get to know that my account is running low balance?
You will get a low balance alert through mail from MyOperator, if your account is running low balance. You will get the notification also, if your account has been suspended. Check the links: ...
What should I do, if I need to change my name displayed in Truecaller?
Check the link https://support.truecaller.com/support/solutions/articles/81000392586-how-do-i-change-my-name-in-truecaller-
What kind of email I will get after subscribing MyOperator?
You will get all mails regarding the information of your account (low balance, suspension of account, account usage etc.) along with the promotional emails. Note: check the following links to know your mails. ...
What should I do if I am adjusting TDS amount in my payments to MyOperator?
While making online payments at MyOperator, if you are deducting tax amount at your end (source), MyOperator will initially issue an invoice for the paid amount only. Once you share the TDS certificate with your account manager or sales manager, you ...
Who is authorized to store Aadhaar VIDs?
No agency or service provider is allowed to store Aadhaar VIDs. Only UIDAI hasaccess to all the Aadhaar VIDs generated.
I have not linked my phone number to my Aadhaar number, can I still get an Aadhaar VID?
No, currently Aadhaar VIDs can only be generated from the UIDAI portal through an OTP key. Hence, it’s mandatory to link your phone number to your Aadhaar number at the moment.
Can an Aadhaar VID be mapped back to an Aadhaar number?
It’s impossible to trace an Aadhaar number from an Aadhaar VID.
Can Aadhaar VIDs be created by anyone, on my behalf?
Only Aadhaar number holders can create Aadhaar VIDs.
Is there a limit on the number of Aadhaar VIDs that can be created?
There is no limit on the number of Aadhaar VIDs that can be created. You can generate a new Aadhaar VID after the minimum validity period of 1 day.
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