Miscellaneous
How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?
⚡Quick answer - If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. ? Remember: Meta makes the final approval decision — MyOperator only reflects the ...
How many variables can I use in the WhatsApp template body, and can I use variables in the footer?
⚡ Quick answer — • There is no hard limit on the number of placeholders (variables) you can add in the body of a WhatsApp template, as long as the combined text + variables stays within 1024 characters. • No, WhatsApp does not allow variables ...
How does a conversation transition from one state to another?
Conversations in the platform follow a clear lifecycle—transitioning between Open, Assigned, and Closed states based on agent actions, customer replies, and timing rules. Below is a breakdown of each state transition and the triggers that move a ...
What is Free Tier Conversations?
Free Tier Conversations: Service conversation opens when a customer messages you. That inbound message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) replies at no charge. This is different from ...
What are free-entry point conversations and how do they affect other open conversations?
⚡Quick answer - Free-entry point conversations: A free‑entry point conversation starts when a customer messages you via a Click‑to‑WhatsApp Ad or Facebook Page CTA, and business replies within 24 hours. This opens a 72‑hour free window where messages ...
How does a free-entry point conversation affect other open conversations?
When a customer comes in via a free‑entry point (e.g., Click‑to‑WhatsApp Ad or Facebook Page CTA) and you reply within 24 hours, WhatsApp opens a 72‑hour free‑entry window. This closes all other open conversations with that customer and consolidates ...
What is the WhatsApp Business customer service window, and how does it work?
⚡Quick answer - The customer-service window is a rolling 24-hour period that starts every time a customer sends your business a WhatsApp message. Inside that window, you can send unlimited, free-form (non-template) replies—including text, images, ...
Know your account suspension mail:
If your account balance runs out or billing issues occur, MyOperator may temporarily suspend your services. When this happens, you will receive an Account Suspension Email explaining the reason and providing steps to reactivate your account. ? What ...
Who is authorized to store Aadhaar VIDs?
✅ Only UIDAI (Unique Identification Authority of India) is authorized to store Aadhaar Virtual IDs (VIDs). No other agency, organization, or service provider is permitted to retain VIDs in their systems or logs. ?️ Key Rules for Aadhaar VID Storage ...
Can an Aadhaar VID be mapped back to an Aadhaar number?
❌ No. An Aadhaar Virtual ID (VID) cannot be traced back to or reveal your Aadhaar number. It is intentionally designed to protect your privacy and prevent misuse. ? Why VIDs Protect Your Privacy Randomized structure → VIDs are 16-digit random ...
Are Aadhaar VIDs permanent?
❌ No. Aadhaar Virtual IDs (VIDs) are not permanent. They remain valid indefinitely until you generate a new one. Once a new VID is created, the old one becomes invalid immediately. ? VID Validity & Regeneration Rules No fixed expiry date → A VID ...
What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?
⚡Quick answer - Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark ...
What business name should I enter so it appears correctly on invoices, caller-ID and reports?
Quick answer - Use your full legal entity name (e.g., “Kritika Wellness Pvt Ltd”) exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? • You are ...
What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?
⚡Quick answer - In five self-service steps—Signup → OTP → Business info → Auto-profiling with a 3-day WhatsApp trial → Dashboard access—any business can test MyOperator without talking to Sales. Voice features stay locked until KYC is approved; ...