After call SMS
What is after call SMS?
After-Call SMS automatically texts a caller the moment a voice call ends. Typical uses: confirmation (“Your ticket #123 is logged”), next-step links, feedback surveys, or promo codes—no agent clicks required. Table of contents How After-Call SMS ...
What is after call SMS?
Applies to: Admins/Owners Outcome: Understand the feature, choose recipients (caller, user, or both), enable it with compliant templates, and verify delivery. Time to complete: 5–10 minutes What it is (plain-English) After-Call SMS sends an automatic ...
How can I enable/disable after call SMS?
Applies to: Admins/Owners Outcome: Turn After-Call SMS on/off for callers and/or users, pick templates, and verify delivery. Time: 3–6 minutes Prerequisites Access: Admin rights to Communication/Automation and Billing. Compliance: DLT header (Sender ...
How can I enable/disable after call SMS?
Applies to: Admins/Owners Outcome: Turn After-Call SMS on/off for callers and/or users, confirm delivery, and avoid duplicate sends. Time: 3–6 minutes Prerequisites Access: Admin rights to Communication/Automation and Billing. Compliance: DLT header ...
Is After-Call SMS chargeable in MyOperator, and how can I estimate the monthly cost?
⚡Quick answer - Yes. After-Call SMS is a paid add-on. Your cost depends on: (1) the edition/plan you’re on, (2) whether you run the feature in One-way mode (caller or user) or Two-way mode (caller and user), and (3) any per-SMS usage your plan bills ...
To whom I can send after call SMSs?
Applies to: Admins/Owners configuring After-Call SMS (Custom) Outcome: Choose whether SMS goes to callers, internal users, or both, then verify delivery. Time to complete: 5–10 minutes Quick answer External callers (your customers): Yes — for ...
What are the different SMS parameters that can be added in an after call SMS template?
After-call SMS template parameters — full list, examples, and how to use them Applies to: Admins/Owners configuring After-Call SMS (Custom). Outcome: Insert dynamic placeholders in your SMS template, test them, and confirm messages populate ...
After call SMS- content guidelines
After-Call SMS (Transactional) — content rules, examples, and approval checklist Short answer: After-Call SMS are transactional messages sent to callers or your users in response to a call event (answered, missed, voicemail, disposition). They must ...
After call SMS billing
After-Call SMS billing — how charges work and how to estimate your monthly cost Applies to: Admins/Finance/Ops reviewing After-Call SMS on MyOperator Lite editions. Outcome: Understand one-way vs two-way pricing and quickly estimate the monthly ...
After call SMS (Custom)- Rule Overlap
Resolve After-Call SMS (Custom) rule overlap and set the correct priority Applies to: Admins/Owners managing After-Call SMS (Custom). Outcome: Ensure that when multiple rules match the same call, only the intended rule fires. Time to complete: 5–10 ...
What AfterCall services does MyOperator offer and how do I enable each one?
⚡Quick answer - MyOperator offers multiple AfterCall automations that trigger the moment a call ends. You can: Send an SMS Send an Email alert Push Call Logs via Webhook Auto-sync call details to your CRM Send WhatsApp messages (NEW — WhatsApp API ...
How can I enable/disable after call SMS?
1. Go to “Manage” from the MyOperator dashboard. 2. Click on “After call SMS”. 3. Click on “Edit” in the feature status. 4. Enable/disable the feature for users from the drop-down menu. 5. Enable/disable the feature for callers from the drop-down ...
SMS Length Calculation
The length of the SMS is calculated as per the table below: GSM 7 Bit Alphabet No. of Characters in SMS Content No. of SMS Considered 160 Characters (Standard SMS) 1 SMS 306 Characters (Multi-part SMS) (2 *153 characters) 2 SMS 453 Characters ...
What is after call SMS?
When a customer calls on a toll free / non-toll free number, the user receives a text message with the customer contact, number, department in which the customer/caller was connected to along with the date and time, once the call is connected. This ...