Reports
How can I download my monthly statement in MyOperator dashboard?
⚡Quick answer - You can download your monthly billing statement from the MyOperator Dashboard. The statement provides details of recharges, usage, taxes, and invoices, making it useful for audits and financial record-keeping. Steps to Download Your ...
What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?
⚡Quick answer- Call Reports give you visual (line, pie) and tabular summaries of incoming and outgoing calls—daily, weekly, monthly, yearly, or per agent/team—directly in the web panel and via scheduled email/SMS. When should I use this guide? Use it ...
What are “Recent Activities” in MyOperator — and how do I use them for audits & security?
? Goal: Understand and use Recent Activities to monitor user sign‑ins and session behavior (login time, inactivity duration, IP address) so you can audit access, investigate issues, and keep your account secure. ? Table of contents When & why to ...
How can I subscribe to these reports?
Subscribing to MyOperator reports via SMS or Email helps you stay informed about your business's call activities anytime, even away from your desktop or MyOperator panel. You can regularly monitor your call volume, including both incoming and ...
What is the significance of new callers versus returning callers?
New callers are people reaching your business for the first time on any tracked number. Returning callers have called before from the same phone number. This split helps you measure acquisition, retention, agent performance, and campaign ROI. You can ...
How do I subscribe for Call Reports?
Summary: Set up a daily call summary delivered to selected recipients by email and/or SMS at a time you choose. Prerequisites Access: You’re an Admin (or a role that can edit Reports settings). Plan: Email is included in all plans; SMS delivery ...
How can MyOperator SLA be calculated?
Calculate SLA in MyOperator (component-level method) Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to ...
How do I view my Call Reports?
Use Reports to track incoming/outgoing calls, team performance, and department/group activity. Full reports are on the Web App; a subset is available on the Mobile App (when synced). Table of contents When to use this Prerequisites Web: View and ...
How do I filter reports by group now that the “Manage Groups” button is gone?
⚡Quick answer - The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected ...
How can I subscribe to these reports?
MyOperator allows you to subscribe for reports via SMS or Email. This enables you to monitor your business’s activities even after office hours. Thus, you no longer need to be in front of your desktop or on your MyOperator panel to know about your ...
Why am I not getting reports?
Reports are a way of analyzing and measuring the growth of an organization. MyOperator allows its users to subscribe for reports on Weekly, Monthly or Quarterly basis which further can be filtered according to need of the organization. But, sometimes ...
What are Reports?
Reports is a section on the web panel which is a graphical representation of daily incoming and outgoing calls of your business. You can see the reports in line graphs and pie charts. It helps you to check the daily, weekly , yearly and agent wise ...