Reports
How can I download my monthly statement in the MyOperator dashboard?
⚡Quick answer - You can download your monthly billing statement from the MyOperator Dashboard. The statement provides details of recharges, usage, taxes, and invoices, making it useful for audits and maintaining accurate financial records. 1. What is ...
What are Call Reports in MyOperator and how do I view, analyse, subscribe and schedule them in MyOperator?
⚡Quick answer- Call Reports give you visual (line, pie) and tabular summaries of incoming and outgoing calls—daily, weekly, monthly, yearly, or per agent/team—directly in the web panel and via scheduled email/SMS. When should I use this guide? Use it ...
How can MyOperator SLA be calculated?
Calculate SLA in MyOperator (component-level method) Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to ...
How do I filter reports by group now that the “Manage Groups” button is gone?
⚡Quick answer - The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected ...