Basics
How are marketing, utility, and authentication conversations opened?
These are business‑initiated conversations. They open when a pre‑approved template of that category is sent and delivered to the customer and there isn’t already an active window of the same category. Each has its own 24‑hour window and billing ...
What is the default ringing time for agents in MyOperator, and how can I change it?
⚡Quick answer • Default: 25 seconds. • Configurable: 10 – 25 seconds per department in the dashboard. • Save changes in Department → Call Flow Settings to apply immediately. When should I use this guide? Use this guide if you need to shorten or ...
What’s the difference between conference calling and call transferring?
⚡Quick answer - Conference calling connects three or more people on the same live call. Everyone stays on the call together. Call transferring moves an ongoing call from one user to another user or department. After the transfer completes and you ...
What steps is MyOperator taking to prevent call drops and improve call quality/call clarity?
⚡Quick answer - MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real‑time health checks and automatic failover. If a route degrades, we auto‑reroute. Overview: What we do automatically We ...
How is call forwarding different from call transferring, and how do I set them up in MyOperator?
⚡Quick answer - • Call Forwarding is an automated rule that routes the call before anyone answers (e.g., IVR or time-based logic). • Call Transferring is a live agent action—after answering, the agent moves the active call to another extension, ...
What is the Voicemail Timeout in MyOperator and how do I change it?
⚡Quick answer - Voicemail Timeout is the maximum time (6 – 60 seconds) that MyOperator records after the beep. Once the limit is reached, recording stops automatically and the file is saved. Change the value in Dashboard → Design Call Flow → ...
What is Music on Hold in MyOperator and how do I enable custom MOH per department?
⚡Quick answer - Music on Hold (MOH) replaces the default ringback tone with your own audio while MyOperator is connecting a caller to an agent or queue. You can upload any licensed .mp3 file and assign it to each department/flow in less than five ...
What is the difference between a “missed” call and a “lost” call in MyOperator?
⚡Quick answer • Missed call = Call reached your PBX/IVR, but no agent answered in time; details are logged, so you can call back. • Lost call = Call never reached your system because every line/channel was busy; nothing is logged except a ...