Call Availability
Why am I not getting IVR calls on my mobile? Why are there so many missed calls, even when our users were available?
⚡Quick answer - It can be frustrating to see missed IVR calls, especially when your users were available to answer. This can occur due to configuration issues, user availability settings, network errors, or account status. Below is a detailed guide ...
What is "call status: Not reachable" in MyOperator, and how do I solve this?
⚡Quick answer - Not reachable” means the system tried to connect the call (to an agent or customer), but the mobile/phone network couldn’t complete the call—typically because the phone was switched off, out of coverage, or temporarily unavailable. ...
Why does a call disconnect after one or two rings and how do I fix it in MyOperator?
⚡Quick answer- Early call drops (0–2 rings) usually mean one of four things: No valid call flow at the current time, Account/plan suspended or credits exhausted, Routing to an empty queue or all agents unavailable, or A policy block (blacklist, ...
What does the Call Availability toggle do in MyOperator and how do I change my status?
⚡Quick answer - Call Availability controls whether you are included in inbound IVR / queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds. When should I use this ...
What is a Sticky Agent and what happens if a Sticky Agent turns Call Availability Off in MyOperator?
⚡Quick answer - Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated ...