Lines
What is a line?
The entire process that begins from the customer calling on your service number to the call getting routed to an agent, is treated as one line.
What is the difference between a missed and a lost call?
Missed call: When a customer calls and none of your agents answer the call, it is a missed call. Lost call: The number of calls that do not land on your MyOperator service number due to limited channel lines, are known as lost calls. For example, ...
Can I view my lost calls?
Yes, Cloud call customers can access lost calls data. They can get this information from the MyOperator App panel> Manage>System logs>Lost call. Lite customers get a weekly mailer on the lost call count, they do not have access to lost call data