Live call widget
How can I transfer Live calls/IVR calls through MyOperator mobile app?
Goal: Transfer a live inbound or IVR-connected call to another user from the MyOperator mobile app. When to use call transfer Use transfer when the caller needs a different team or specialist after reaching you directly or via IVR. Prerequisites App ...
How can I transfer Live calls/IVR calls through mobile keypad?
Applies to: Agents already on an active call (the caller came via your IVR and is now connected to you). What you’ll do: Use a DTMF star code to transfer the call to another extension/user. Time needed: <1 minute. Prerequisites You know the extension ...
Why does the call timer keep counting in the Live Call Widget even after both parties hang up?
⚡Quick answer - The Live Call Widget shows a near-real-time estimate. After the caller and agent disconnect, the widget timer can continue for 2–10 seconds while MyOperator finishes post-call tasks (log write-back, recording upload, analytics). ...
What is a live call widget?
The Live Call Widget is a real-time tool in MyOperator that helps you manage active calls without leaving your dashboard. See live call details: Caller number, assigned agent, real-time call duration. Take action mid-call: Transfer, Hang Up, Add ...
What are the new features in the live call widget?
What’s new Call Transfer: Move a live call to another agent or department from the web panel. Real-time Call Duration: See an on-call timer in the widget. Hang Up from Web Panel: End a call from the dashboard when landlines don’t auto-disconnect. Add ...
How can I transfer ongoing calls from the live call widget?
Use the Live Call widget in Call Logs to transfer an active call to another user (internal transfer). In this article Before you start Steps: Transfer a live call What happens after transfer Troubleshooting Before you start Who can do this: Users ...
Where can I find the Live Call Widget in MyOperator?
⚡Quick answer - Open the Web Panel → Call Logs. The Live Call Widget appears in the bottom-left corner (or on the Live Calls page in newer layouts) whenever at least one call is active. When should I use this guide? Review these steps if you need ...
What are the different Live call notifications available?
Audience: Admins, supervisors, and developers who need real-time visibility into calls or to trigger automations. Goal: Enable and verify live call notifications via the dashboard widget or webhooks, with secure, reliable delivery. Table of contents ...
Why does the duration of the call continue even after the call ends in the Live Call Widget?
The call duration feature in the Live call widget was implemented to help you know the average duration of your ongoing calls. The duration shown is just an approximation that is generated by the server. So, if you see a slight difference after you ...
At times when the agent receives a call on the landline, the call doesn’t get disconnected upon hangup. How do you force hang up in such a scenario?
To hangup a call that you receive on a landline you can either: Press *9; Or Click on the Hangup option in the Live call widget.
How can I hang up a call directly from the web panel?
To hang up a call directly from the web panel, follow the steps mentioned below: 1. Click on the "Hangup" option in the Live call widget. 2. A pop-up window will open, “Do you want to hang up [phone number]: yes or no?’’. Click on "Yes" to hang up ...
How can I transfer ongoing calls from the live call widget?
To transfer an ongoing call directly from the web panel, follow the steps mentioned below: 1. Click on the "Transfer" option in the Live call widget. 2. A dialog box will appear wherein a list of all your existing users will appear. 3. Choose the ...
Where can I find the Live call widget?
To find the live call widget, follow these easy steps: 1. Click on “Logs” at the top of your MyOperator dashboard. 2. On the bottom left is the "Live call widget".
What are the new features in the live call widget?
The 3 new features added in the live call widget are transfer, call duration and hangup. They are beneficial in the following ways: Transfer: The new transfer feature has resolved the DTMF issue that occurs while transferring calls using extensions ...
How can I use these new features?
The three new features in the Live call widget have been introduced to improve your customers’ experience and optimize on your call minutes. Previously you could only view ongoing call details however, with the new features you can now transfer, view ...
When I can transfer a call directly from the web panel?
You can transfer an incoming IVR call when the call is connected to an agent in your organization, directly from the web panel. Note: All the on-going calls will be displayed on your Live call widget as connecting calls, on the left-corner of your ...
What is a live call widget?
The live call widget gives you ongoing call details such as who the caller is, the duration of the call, and which agent in your organization is attending the call. Not just that, you can perform actions like call hangup, call transfer and add notes ...