Logs
How can the complete call logs be downloaded?
Use this export when you need a full call history, need to audit activity, or want to analyze calls in a spreadsheet/BI tool. Before you start Permissions: You need the Reports: Export (or Admin) permission. Date range: Large ranges can take longer; ...
How long does it take for incoming SMSes to appear on the Logs page in MyOperator?
Short answer: Incoming SMSes received on your Virtual GSM number will appear on the Logs page within 1 minute. This near-real-time update ensures you can quickly monitor and respond to customer messages as they arrive. ? At a glance Item Details ...
How to check call recording on the panel?
How to check call recordings in the Admin Panel Last updated: 1 Sep 2025 Applies to: Admins, Supervisors, Agents (with Recordings:View permission) Products: Web Admin Panel v3.2+, iOS/Android Mobile App v2.9+, REST API v1 Go to Logs→ Recordings, ...
How do I filter call logs on MyOperator Web app?
How to filter call logs in the MyOperator web app Use Advanced Filters to quickly slice your call logs—for example, “connected calls via IVR on a specific date and time”—without scrolling through every entry. When to use Advanced Filters Use filters ...
What are detail logs? How can I view the same for my calls?
Detailed Logs (a.k.a. Call Detail Logs / CDL) show the full, step‑by‑step journey of each call: timestamps, routing path, agent handling, status, duration, tags/notes, and recording links (if enabled). Open Reports/Analytics → Call Logs and click any ...
How to download and send my log files through mobile app?
Applies to: MyOperator Android and iOS apps when support requests diagnostic logs to investigate issues (e.g., call quality, notifications, sign-in problems). Goal: Collect and send the correct log file(s) to the MyOperator team, even if the Send ...
What should I do if logs are not visible in logs section in MyOperator web app?
Applies to: Agents, Supervisors, Admins Also called: call logs, activity logs, IVR logs, mobile call logs What “logs” means here IVR call logs: Calls routed via your cloud IVR/virtual number. Mobile call logs: Calls synced from the MyOperator mobile ...
What should I do if there is disturbance on calls?
Applies to: Incoming IVR calls and forwarded calls on your MyOperator number where callers or users report noise, voice breaks, or distortion. Goal: Restore clear two-way audio and gather the right details if you need our team to review. Time needed: ...
What should I do if the call logs are showing incorrect timings/data?
Applies to: Call Logs in the MyOperator web/app where any of the following looks wrong: timestamp, duration, caller number (CLI), user/department, or call type (Connected/Missed/Voicemail). Goal: Get your logs to display correct local times and ...
What should I do if I/my users are not able to hear the callers voice on IVR calls on my MyOperator business number/service number?
Applies to: Inbound IVR calls on a MyOperator service number where the agent cannot hear the caller, but the caller hears ringing/IVR/agent. Goal: Restore two-way audio and collect the right data for fast escalation. Time needed: 10–15 minutes. ...
What should I do if calls are not landing on customer’s number?
Applies to: Admins, Team Leads, Agents (Dialer / Click-to-Call) Outcome: Isolate whether the failure is at the customer side, carrier route, or configuration (CLI/callflow), fix it, and confirm it’s working. Prerequisites Have the customer number, ...
What should I do if the logs have delay or stopped syncing in MyOperator mobile app?
Applies to: Agents, Team Leads, Admins Outcome: Restore near-real-time log sync in the MyOperator mobile app and confirm it’s working. Prerequisites Confirm the call appears in web: Dashboard → Calls → Logs. If the call is missing on web, it won’t ...
What impact would it create if LOGS services went down?
Logs service outage — impact, workarounds, and what to do next Applies to: Admins, Supervisors, Finance/Analytics, CRM/IT Outcome: Know exactly what breaks vs. keeps working when Logs are down, how to keep operations moving, and how to ...
What do you understand by Logs?
Summary: Call Logs show every inbound and outbound call on your business numbers. Use filters to find calls fast, play/download recordings (if enabled), export data, and audit activity by user or department. Prerequisites Access: You can view Calls → ...
How can I find a call’s UID (Unique Identifier) in MyOperator?
Short answer: The UID is a unique call ID used to search, export, and troubleshoot a specific call. You can view it in Call Logs → Call details, search by it, export it in CSV, and (optionally) fetch it via API. On this page What is a UID? ...
Why is there a difference in call duration mentioned in Logs & Customer's Mobile?
MyOperator records the entire system-handled call (from IVR connection through hang-up and final processing). A customer’s phone usually shows talk time from their perspective. A small delta (typically ≤10 seconds) is normal and does not indicate ...
Can I view my lost calls?
Yes, you can view and track all missed or lost calls using the System Logs section in your MyOperator web panel. This helps you follow up on missed customer inquiries and optimize your call handling capacity. What you’ll see: caller number, ...
Can I delete logs?
No. Call logs cannot be deleted in MyOperator. They’re retained for compliance, audit, and reporting. If you need to declutter your views, archive the logs instead—this hides them from the default list without removing the data. In this article What ...
What is the procedure to export filtered logs?
Use Reports → Export → Logs to email yourself a CSV/Excel of only the calls that match your filters. In this article Before you start Filters you can use (with examples) Steps: Export filtered logs Expected result & email delivery Troubleshooting ...
What is "Logs" section?
The Call Logs section shows a complete record of calls handled by your MyOperator number—incoming, outgoing, missed, connected, and voicemail—so you can track activity, check outcomes, and audit team performance. In this article What you can do in ...
How do I archive or unarchive logs?
Use archiving to hide old call logs from your main view without deleting them. You can unarchive anytime. In this article: Before you start Archive call logs (single or bulk) View archived logs & unarchive What archiving does (and doesn’t) do ...
How do I view Call Logs on MyOperator account?
Use Reports to track incoming/outgoing calls, team performance, and department/group activity. Full reports are on the Web App; a subset is available on the Mobile App (when synced). Table of contents When to use this Prerequisites Web: View and ...
How do I use the search on logs section?
Use Logs → Search to quickly find calls by phone number, user/agent, department, or service number (your business/virtual number). Combine search with filters (date, direction, status) for precise results. Table of contents When to use this ...
How can agents hear their voicemail recordings?
Agents can access voicemails in two ways: Email notifications or the MyOperator web dashboard (Logs). Use the method your team prefers, or both. Table of contents When to use this Prerequisites Option 1: From email notifications Option 2: From the ...
What should I do if call recordings are not playing or the play button is disabled?
There are two conditions for this issue: 1. For IVR logs: Try to refresh the page initially. If the logs do not appear after refreshing the page, check that recordings are not available for all logs or some logs. If it is for some logs, send the UID ...
What should I do if the call logs are showing incorrect timings/data?
Identify that call logs showing incorrect data only for connected calls, only on missed calls, only on voicemail calls, or for all types of calls. Check also what is wrong in the call logs (duration, timings, landing users data, callers number, ...
What should I do if logs are not visible in logs section in MyOperator web app?
Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...
What should I do if the logs have delay or stopped syncing in MyOperator mobile app?
Check that whether it is a zero log visibility (For all users or few users), delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note ...
What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?
Check that whether it is a zero log visibility, delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last ...
How to download and send my log files through mobile app?
1. Open your MyOperator mobile app and tap in top left corner. 2. Go to "Settings" 3. Tap on "Send logs" 4. Choose any app to transfer the log 5. Now send the log as required
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu ...
Can I delete logs?
No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.
Why is there difference in call duration mentioned in Logs & Customer's Mobile?
The call duration on (mobile) phones starts when the call is connected to the IVR whereas the call lands on IVR few seconds prior to getting connected and the caller mostly listens to a ringing tone. The call duration on IVR stops when all the data ...