Logs
How do I download the full call log for my account?
⚡Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link. When should I use this guide? Use this walkthrough when you need to audit activity, analyse calls ...
How long does it take for incoming SMSes to appear on the Logs page in MyOperator?
Short answer: Incoming SMSes received on your Virtual GSM number will appear on the Logs page within 1 minute. This near-real-time update ensures you can quickly monitor and respond to customer messages as they arrive. ? At a glance Item Details ...
How do I check and play call recordings in the Admin Panel?
⚡Quick answer- Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. When should I ...
How do I filter call logs on MyOperator Web app?
How to filter call logs in the MyOperator web app Use Advanced Filters to quickly slice your call logs—for example, “connected calls via IVR on a specific date and time”—without scrolling through every entry. When to use Advanced Filters Use filters ...
What are detail logs? How can I view the same for my calls?
⚡Quick answer - Detailed Logs show the complete step-by-step journey of each call — including timestamps, routing path, agent handling, call status, and duration. What are Detailed Logs? Detailed Logs are in‑depth records for every call made or ...
How do I download and send diagnostic log files from the MyOperator mobile app?
⚡Quick answer - Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? ...
Why aren’t my call logs showing up in the MyOperator “Logs” section?
⚡Quick answer - Most “missing logs” issues boil down to one of four things: Filters or date-range exclude the data. Your role lacks “View Logs” / “View Team Logs” permissions. The MyOperator mobile app hasn’t synced yet (for mobile logs). Account, ...
What should I do if there is disturbance on calls?
Applies to: Incoming IVR calls and forwarded calls on your MyOperator number where callers or users report noise, voice breaks, or distortion. Goal: Restore clear two-way audio and gather the right details if you need our team to review. Time needed: ...
What should I do if the call logs are showing incorrect timings/data?
Applies to: Call Logs in the MyOperator web/app where any of the following looks wrong: timestamp, duration, caller number (CLI), user/department, or call type (Connected/Missed/Voicemail). Goal: Get your logs to display correct local times and ...
What should I do if I/my users are not able to hear the callers voice on IVR calls on my MyOperator business number/service number?
Applies to: Inbound IVR calls on a MyOperator service number where the agent cannot hear the caller, but the caller hears ringing/IVR/agent. Goal: Restore two-way audio and collect the right data for fast escalation. Time needed: 10–15 minutes. ...
What should I do if calls are not landing on customer’s number?
Applies to: Admins, Team Leads, Agents (Dialer / Click-to-Call) Outcome: Isolate whether the failure is at the customer side, carrier route, or configuration (CLI/callflow), fix it, and confirm it’s working. Prerequisites Have the customer number, ...
What should I do if the logs have delay or stopped syncing in MyOperator mobile app?
Applies to: Agents, Team Leads, Admins Outcome: Restore near-real-time log sync in the MyOperator mobile app and confirm it’s working. Prerequisites Confirm the call appears in web: Dashboard → Calls → Logs. If the call is missing on web, it won’t ...
What impact would it create if LOGS services went down?
⚡Quick answer- When the Logs service is down, you lose only the searchable history—active calling still works. What breaks: • Calls → Logs page, log exports, and Log APIs stop returning new records. • Any dashboards, reports, or alerts that rely on ...
What do you understand by Logs?
Summary: Call Logs show every inbound and outbound call on your business numbers. Use filters to find calls fast, play/download recordings (if enabled), export data, and audit activity by user or department. Prerequisites Access: You can view Calls → ...
How do I find a call’s UID (Unique Identifier) in MyOperator?
⚡ Quick answer - Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane. Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from ...
Why does MyOperator sometimes show longer call durations than the customer’s phone, or keep the Live Call Widget running after hang-up?
⚡ Quick answer - MyOperator meters every platform-handled second—from carrier connect through IVR, queue, talk time, transfers, and the 2-10 s post-call wrap when recordings upload. • Call Logs = final, billable record. • Live Call Widget = ...
Can I view my lost calls?
Yes, you can view and track all missed or lost calls using the System Logs section in your MyOperator web panel. This helps you follow up on missed customer inquiries and optimize your call handling capacity. What you’ll see: caller number, ...
Can I delete logs?
No. Call logs cannot be deleted in MyOperator. They’re retained for compliance, audit, and reporting. If you need to declutter your views, archive the logs instead—this hides them from the default list without removing the data. In this article What ...
How do I export filtered call logs from MyOperator?
⚡Quick answer - Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records. When should I use this guide? Use it when you need an offline ...
What is the Call Logs section in MyOperator and how do I use it?
⚡Quick answer - Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers. From the Web Panel sidebar, click Call Logs to search, filter, export, and audit call details. When should I ...
How do I archive or unarchive logs?
Use archiving to hide old call logs from your main view without deleting them. You can unarchive anytime. In this article: Before you start Archive call logs (single or bulk) View archived logs & unarchive What archiving does (and doesn’t) do ...
How do I view and filter Call Reports in MyOperator?
⚡Quick answer - Open Web Panel → Reports to visualise call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use ...
How do I search and filter Call Logs in MyOperator?
⚡Quick answer - Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds. MyOperator provides two types of filters to help you narrow down and analyse ...
How can an agent listen to voicemail recordings in MyOperator?
⚡Quick answer - Agents can play or download voicemail recordings from: Email notifications (if enabled) – open the email and click Play/Download. Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳. When should I ...
What should I do if call recordings are not playing or the play button is disabled?
There are two conditions for this issue: 1. For IVR logs: Try to refresh the page initially. If the logs do not appear after refreshing the page, check that recordings are not available for all logs or some logs. If it is for some logs, send the UID ...
What should I do if the call logs are showing incorrect timings/data?
Identify that call logs showing incorrect data only for connected calls, only on missed calls, only on voicemail calls, or for all types of calls. Check also what is wrong in the call logs (duration, timings, landing users data, callers number, ...
What should I do if logs are not visible in logs section in MyOperator web app?
Check logs are not visible for mobile calls (https://support.myoperator.co/portal/kb/articles/what-should-i-do-if-the-logs-have-delay-or-stopped-syncing-in-myoperator-mobile-app) or IVR calls ...
What should I do if the logs have delay or stopped syncing in MyOperator mobile app?
Check that whether it is a zero log visibility (For all users or few users), delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note ...
What should I do if there is a delay or stopped syncing in IVR call logs syncing on MyOperator web app?
Check that whether it is a zero log visibility, delay in syncing or stopped the sync at all. Check how long it is happening. In case of delay check how much time it is taking to sync logs. In case of stopped syncing note down the timestamp for last ...
How to download and send my log files through mobile app?
1. Open your MyOperator mobile app and tap in top left corner. 2. Go to "Settings" 3. Tap on "Send logs" 4. Choose any app to transfer the log 5. Now send the log as required
What are detail logs? How can I view the same for my calls?
Detail logs are available for all IVR incoming and outgoing calls (Click to call and OBD) for your MyOperator account. Detail logs are step-by-step explanations of all activities/events that took place during that call, including Welcome and menu ...
Can I delete logs?
No, you cannot delete logs. However, you can archive the logs. 1. To archive logs, you have to login to the “Logs” section, using the web app. 2. Check the logs you want to archive 3. Click on the “Archive” icon at the top.
Why is there difference in call duration mentioned in Logs & Customer's Mobile?
The call duration on (mobile) phones starts when the call is connected to the IVR whereas the call lands on IVR few seconds prior to getting connected and the caller mostly listens to a ringing tone. The call duration on IVR stops when all the data ...