Logs
How do I download the full Calls and SMS logs for my account on MyOperator panel?
⚡Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secure download link. When should I use this guide? Use this walkthrough when you need to audit activity, analyse calls in ...
How do I check and play call recordings in the MyOperator Admin Panel?
⚡Quick answer- Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. When should I ...
What are detail logs? How can I view the same for my calls?
⚡Quick answer - Detailed Logs show the complete step-by-step journey of each call — including timestamps, routing path, agent handling, call status, and duration. What are Detailed Logs? Detailed Logs are in‑depth records for every call made or ...
How do I download and send diagnostic log files from the MyOperator mobile app?
⚡Quick answer - Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? ...
Why are my call logs missing in MyOperator—and how can I hide the “Logs” tab for Call Agents, Managers, and Admins?
⚡Quick answer - • Missing logs: 90 % of cases come down to: (1) filters or date range, (2) the role does not have View Logs / View Team Logs permission, (3) the MyOperator mobile app has not synced yet, or (4) account / IVR / time-zone settings are ...
What impact would it create if LOGS services went down?
⚡Quick answer- When the Logs service is down, you lose only the searchable history—active calling still works. What breaks: • Calls → Logs page, log exports, and Log APIs stop returning new records. • Any dashboards, reports, or alerts that rely on ...
How do I find a call’s UID (Unique Identifier) in MyOperator?
⚡ Quick answer - Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane. Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from ...
Why does MyOperator sometimes show longer call durations than the customer’s phone, or keep the Live Call Widget running after hang-up?
⚡ Quick answer - MyOperator meters every platform-handled second—from carrier connect through IVR, queue, talk time, transfers, and the 2-10 s post-call wrap when recordings upload. • Call Logs = final, billable record. • Live Call Widget = ...
How do I export filtered call logs from MyOperator?
⚡Quick answer - Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records. When should I use this guide? Use it when you need an offline ...
How do I view and filter Call Reports in MyOperator?
⚡Quick answer - Open Web Panel → Reports to visualise call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use ...
What is the Call Logs section and how do I search and filter Call Logs in MyOperator?
⚡Quick answer - Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers. Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, ...
How can an agent listen to voicemail recordings in MyOperator?
⚡Quick answer - Agents can play or download voicemail recordings from: Email notifications (if enabled) – open the email and click Play/Download. Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳. When should I ...