Logs
How do I download the full Calls and SMS logs for my account on MyOperator panel?
⚡Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secure download link. When should I use this guide? Use this walkthrough when you need to audit activity, analyse calls in ...
How do I check and play call recordings in the MyOperator Admin Panel?
⚡Quick answer- Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. When should I ...
What are detail logs? How can I view the same for my calls?
⚡Quick answer - Detailed Logs show the complete step-by-step journey of each call — including timestamps, routing path, agent handling, call status, and duration. What are Detailed Logs? Detailed Logs are in‑depth records for every call made or ...
How do I download and send diagnostic log files from the MyOperator mobile app?
⚡Quick answer - Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? ...
Why aren’t my call logs showing up in the MyOperator “Logs” section?
⚡Quick answer - Most “missing logs” issues boil down to one of four things: Filters or date-range exclude the data. Your role lacks “View Logs” / “View Team Logs” permissions. The MyOperator mobile app hasn’t synced yet (for mobile logs). Account, ...
What impact would it create if LOGS services went down?
⚡Quick answer- When the Logs service is down, you lose only the searchable history—active calling still works. What breaks: • Calls → Logs page, log exports, and Log APIs stop returning new records. • Any dashboards, reports, or alerts that rely on ...
How do I find a call’s UID (Unique Identifier) in MyOperator?
⚡ Quick answer - Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane. Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from ...
Why does MyOperator sometimes show longer call durations than the customer’s phone, or keep the Live Call Widget running after hang-up?
⚡ Quick answer - MyOperator meters every platform-handled second—from carrier connect through IVR, queue, talk time, transfers, and the 2-10 s post-call wrap when recordings upload. • Call Logs = final, billable record. • Live Call Widget = ...
How do I export filtered call logs from MyOperator?
⚡Quick answer - Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records. When should I use this guide? Use it when you need an offline ...
How do I view and filter Call Reports in MyOperator?
⚡Quick answer - Open Web Panel → Reports to visualise call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use ...
How do I search and filter Call Logs in MyOperator?
⚡Quick answer - Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds. MyOperator provides two types of filters to help you narrow down and analyse ...
How can an agent listen to voicemail recordings in MyOperator?
⚡Quick answer - Agents can play or download voicemail recordings from: Email notifications (if enabled) – open the email and click Play/Download. Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳. When should I ...