Application Usage
How can I record all of my calls from MyOperator mobile app?
1. Install or update MyOperator mobile app 2. Install ACR call recording app from https://play.google.com/store/apps/details?id=com.nll.acr 3. On the MyOperator app: Go to Settings-> Call recording app-> Select "ACR" 4. Just to cross verify after 2-3 ...
What is the advantage of follow ups? How can you use the mobile app for follow ups?
Follow ups are a way to get in touch with those customers, whose call or text you missed in the past. As an organization, follow ups are important because it conveys to your customer that they are important. Statistically, it is observed that 65% of ...
How do I block / unblock callers in MyOperator mobile app?
To block a caller in the MyOperator mobile app: 1. Click on "Menu". 2. Click on "Logs". 3. Long press on the number and select "Block". To unblock a caller in the MyOperator mobile app: 1. Click on "Menu". 2. Click on "Settings". 3. Click on ...
How do I switch to different accounts in MyOperator mobile app?
Switching to different accounts in MyOperator Mobile App is easy. All you need to do is, 1. Go to “Accounts” 2. click on your "Company Name" and then on "Switch Account" 3. choose from the drop-down list of companies
How do I view the tracked SMSes using the mobile app?
You can easily track SMSes on MyOperator Mobile App. 1. Go to “Logs” section and click on the “Filters” icon on the top-right corner. 2. Click on “SMS” to view the tracked SMSes.
How do I filter logs in MyOperator mobile app?
To filter the call logs: 1. Login to your mobile app and go to "Logs" 2. Click on the “Filter” icon at the top-right 3. Select a “Filter”, whichever suits your requirement 4. MyOperator mobile app already has some default filters created, such as: ...
How do I view tracked calls from different departments?
To view tracked calls from different departments: 1. Click on “Departments” section on the dashboard 2. you will be able to view the calls from different departments. All the calls received / missed along with the total number calls in each ...
How do I track the Call Logs and SMSes?
If you are a Super Admin, your call logs and smes received on your mobile would automatically be synced, once you download the app. To track your team’s calls, you’ll have to add users (Note: Added Users should have the mobile app installed on their ...
Can I sync logs to multiple accounts?
No, you cannot sync the logs to multiple accounts. The account that is being used, you can view / sync logs of that particular account. Every time you switch accounts, you can sync logs of that particular account. For instance, if you have two ...
Can we access the same logs if the application is uninstalled and then re-installed?
Yes. If you choose the same company from where you were initially logged in, then the logs can be retrieved.