DID
How can MyOperator clients purchase DIDs from multiple locations for outgoing calls?
⚡Quick answer - By default, every new MyOperator account receives just one or two DID groups. To unlock additional locations, the Account Manager (AM) must secure cross-functional approval (Sales, Support, EBG, SAP/Channel), raise a Jira ticket with ...
What changed with Shared DID for outgoing calls in MyOperator and what should I do now?
⚡Quick answer - Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore ...
How to enable or disable direct dialing and how can I use it?
⚡Quick answer - Direct Dialing lets callers bypass your IVR and connect straight to a specific agent extension. Admins can toggle it in Calls → Design Callflow → Advanced Settings → Inbound Settings → Direct Dialing. Callers who know an extension can ...
How do I safely delete (remove) a DID in MyOperator, and what should I check first?
⚡Quick answer - Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in ...
What are MyOperator's “direct DIDs” and what rules must I follow when using them?
⚡ Quick answer - Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand ...
How much does it cost to buy a DID in MyOperator, and how can clients purchase DIDs from multiple locations for outgoing calls?
⚡Quick answer – Expect two charges per DID: a one-time setup fee of Rs 1,000 and a monthly rental of Rs 200. Taxes are additional. Buying in bulk, choosing vanity numbers, or purchasing mid-cycle can change the total—see details below. –By default, ...