DID
How do I prevent my outgoing DID from being marked as spam?
Quick Answer To stop spam labels on your MyOperator outgoing DID, dial responsibly and choose one of three remediation paths—Truecaller Verified Business Branding, a fresh DID replacement, or crowdsourced reputation building—while coordinating with ...
How do I enable and configure the DID Callback feature in MyOperator?
Quick Answer By default, DID callback calls are routed through the Incoming IVR Call Flow. DID Callback is an optional feature that, once enabled, lets a customer’s return call on a fixed outbound DID skip your IVR and ring the same agent who ...
Will the DID number be the same for incoming and outgoing calls?
⚡Quick answer - No. Incoming and outgoing Direct Inward Dialing (DID) numbers are different. Incoming calls on the incoming DID route to your IVR, while call-backs on the outgoing DID follow the existing DID call-back flow. The process of obtaining ...
What changed with Shared DID for outgoing calls in MyOperator and what should I do now?
⚡Quick answer - Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore ...
How to enable or disable direct dialing and how can I use it?
⚡Quick answer - Direct Dialing lets callers bypass your IVR and connect straight to a specific agent extension. Admins can toggle it in Calls → Design Callflow → Advanced Settings → Inbound Settings → Direct Dialing. Callers who know an extension can ...
How do I safely delete (remove) a DID in MyOperator, and what should I check first?
⚡Quick answer - Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in ...
What are MyOperator's “direct DIDs” and what rules must I follow when using them?
⚡ Quick answer - Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand ...
How much does it cost to buy a DID in MyOperator?
⚡Quick answer – Expect two charges per DID: a one-time setup fee of Rs 1,000 and a monthly rental of Rs 200. Taxes are additional. Buying in bulk, choosing vanity numbers, or purchasing mid-cycle can change the total—see details below. When should I ...