DID
What changed with Shared DID for outgoing calls in MyOperator and what should I do now?
⚡Quick answer - Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore ...
Is it necessary to map 2 DIDs with a toll free number? Why?
Is it necessary to map 2 DIDs with a toll-free number? Why? Yes, mapping two Direct Inward Dialing (DID) numbers to a toll-free number is a best practice—and in most cases, required—to ensure uninterrupted call handling. ? Why map two DIDs? ✅ 1. ...
What is a failover DID? How does it work?
A failover DID is a backup inbound phone number that automatically takes over when your primary number can’t accept calls, keeping you reachable through outages or congestion. Table of contents Quick definition Why you might need one How failover ...
How many DIDs will be associated with a tollfree number?
Most carriers let you map 2 – 10 Direct Inward Dialing (DID) numbers to one toll-free line. Two is the minimum we recommend for redundancy; more may be useful for regional load-balancing, capacity, or disaster recovery. Table of contents Quick answer ...
Incase of a toll free number, will failover DID work automatically if the primary DID fails?
Yes—if you enable failover routing on your toll-free line, calls divert instantly to the backup DID when the primary returns a busy tone, SIP error, or times out. Table of contents Quick answer How automatic failover works Configuring failover in ...
Incase of a non-toll free number, will failover DID work automatically if the primary DID fails?
Yes—as long as you enable failover routing for the line, calls to a regular geographic or national number will divert to the backup DID anytime the primary returns a busy tone, SIP error, or times out. Table of contents Quick answer How automatic ...
What is Direct Dialing? How is it beneficial to me?
| When & Why You’d Use Direct Dialing Direct Dialing—also called Direct Inward Dialing (DID)—gives every employee, team, or campaign its own public phone number so callers reach the right person instantly (no reception desk, no “Press 1 for Sales”). ...
How to enable or disable direct dialing and how can I use it?
⚡Quick answer - Direct Dialing lets callers bypass your IVR and connect straight to a specific agent extension. Admins can toggle it in Calls → Design Callflow → Advanced Settings → Inbound Settings → Direct Dialing. Callers who know an extension can ...
How do I safely delete (remove) a DID in MyOperator, and what should I check first?
⚡Quick answer - Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in ...
What are the advantages of purchasing a Fixed DID for my account?
Applies to: Admins/Owners Outcome: Understand why a Fixed DID improves answer rates and brand recall, purchase one, assign it as caller ID (CLI), and verify it works. Time: 7–12 minutes Why buy a Fixed DID? Consistent caller ID → higher trust: ...
What are MyOperator's “direct DIDs” and what rules must I follow when using them?
⚡ Quick answer - Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand ...
What are DID numbers?
Applies to: Admins/Owners managing numbers. Outcome: Understand DIDs, choose Shared vs. Dedicated, set up a DID, and verify it works. Time to complete: 5–10 minutes. What is a DID? A Direct Inward Dialing (DID) number is a public phone number ...
What is DID and how can I set it?
Applies to: Admins/Owners managing numbers. Outcome: Understand what a DID is, purchase/activate one, and map it to inbound/outbound flows. Time to complete: 5–10 minutes. What is a DID? A Direct Inward Dialing (DID) number is a public phone number ...
How can I add a new DID number?
Add a new DID number in MyOperator (step-by-step) Applies to: Admins/Owners. Outcome: Purchase/activate a DID and make it ready for routing/CLI. Time to complete: 5–10 minutes. Prerequisites Role/permission: Admin (can manage Numbers/DIDs). Account ...
How many DIDs should I purchase?
How many DIDs should I purchase? (practical sizing guide) Applies to: Admins/Owners planning inbound numbers and outbound caller IDs. Goal: Pick a DID count that balances redundancy, regional presence, and tracking/segmentation—without overbuying. ...
Can I select DID number of my choice?
Currently, you cannot select a specific DID number in MyOperator. DID numbers are automatically allocated from the available pool based on the region and operator group you choose during setup. While you can't pick an exact number, you can select the ...
How much does it cost to buy a DID (Direct-Inward-Dialing number) in MyOperator?
⚡Quick answer - Expect two charges per DID: a one-time setup fee of ₹1,000 and a monthly rental of ₹200. Taxes are additional. Buying in bulk, choosing vanity numbers, or purchasing mid-cycle can change the total—see details below. When should I use ...
How can I buy a DID for my MyOperator account?
Short answer: You can purchase a new DID from the dashboard, choose a region/prefix, review the recurring rental and setup price, and activate it for routing to your IVR/teams. On this page What you need first (prerequisites) Buy a DID in the ...
How can I delete/remove a DID from my account?
1. Login to MyOperator and click on manage from the top menu. 2. Select DID’s. 3. Now select the DID, which you want to remove and click on the dots on left and click delete.
What are the advantages of purchasing a Fixed DID for my account?
Your customers will always be receiving calls from your fixed DID number as their caller ID, and can save it in their contacts with your business name.
How many DIDs should I purchase?
We recommend having more than one DIDs for your account, preferably from different regions and/or operator groups. So that calls can continue seamlessly even if one network operator in a region is having connectivity issues.
Can I select DID number of my choice?
You can select the region of your DID according to your choice. Like a DID number from Bangalore region or Noida region. However, one cannot search and pick specific DID numbers. DID numbers are allotted randomly from the selected region and operator ...
What are the charges associated with purchasing a DID?
One time cost (Number cost) INR 1000 per DID Recurring monthly rental INR 200 per DID per month
How can I buy a DID for my MyOperator account?
1. Login to MyOperator and click on manage from the top menu. 2. Select DID’s. 3. Click on Add new. 4. Enter your region. 5. Enter one of the groups. 6. Click on continue. 7. Check the number cost and monthly rent and confirm it. 8. It will appear in ...
How can I add a new DID number?
1. Login to MyOperator and click on manage from the top menu. 2. Select DID’s. 3. Click on Add new. 4. Enter your region. 5. Enter one of the groups. 6. Click on continue. 7. Check the number cost and monthly rent and confirm it. 8. It will appear in ...
What is DID and how can I set it?
Direct inward dialing numbers (DIDs) are virtual numbers that allow you to route calls to your existing telephone lines. One DID number is able to route and process hundreds of simultaneous calls. With a DID number, a company can route calls to an ...