Outbound Dialer
What is the default duration of incoming/outgoing calls? How can I increase this limit?
The default duration of any incoming/outgoing calls is 60 minutes for all paid services. After this limit, calls will be disconnected automatically. If you need to increase or decrease the limit, contact your account manager. Or write to us at ...
What should I do if there is no ring/sound played in case of outgoing calls or Click to Call?
Identify the caller, where no ring/sound played for outgoing calls and share the UID with your account manager to resolve the issue or write to us at support@myoperator.co. The AM can further run some test calls from the panel and share the UID with ...
What should I do if calls are not landing on customer’s number?
If the call is not landing your customer’s number, share the UID of the customer to your account manager. If you have received any error message, share the same with your account manager or write to us at support@myoperator.co MyOperator is an ...
What should I do if I am not able to make outgoing calls or use Click to Call?
Check the following: 1. Check the services are suspended from MyOperator or not. 2. Check your email (billing contact) for any account suspension alert. You can also check for any unpaid dues from payment page, If unpaid dues are more than your ...
What is Outbound Auto Dialer?
An auto dialer is an outbound call center solution that automatically dials customer numbers and can deliver important information through an IVR, or can connect a customer to a user once the call has been answered.
How does an Outbound dialer work?
After installing the dialer app login with your number registered in MyOperator. Registered number is the number of user that is added to your MyOperator account. The number you are doing login should be in the same mobile. After entering the ...
What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one scheduled call and two retries (optional). Two channel lines are consumed to make one outbound ...
How many outbound calls can be generated at once?
The number of outbound calls that can be generated at once depends on the number of channel lines your business has. Only two third of the channel lines are used for making outbound calls and the remaining one third is reserved for receiving incoming ...
What is the benefit of using an OBD?
The benefit of using an OBD is that it helps in: Saving Time: It automatically generates outbound calls to customers from the contact list queued by you. In other words, if you want to call 100 customers, you do not need to call each customer ...
What is a queue list?
A queue list is a list of all the phone numbers that are added in the Outbound Dialer. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly ...
Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyOperator web panel. Whereas, with an OBD you do not need to call each customer individually, you ...
How do I upload my list of contacts in the OBD?
As of now, you cannot upload your contact list but you can queue all the contacts through our API. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls ...
What if there are no lines available to dial out a call to a customer?
If there are no lines available to dial out a call to a customer, then the customer’s number will be added to the queue list again. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...
What features are included in OBD and not in CODAC?
OBD CODAC The call can get transferred from one user to another user in your organization. The call cannot get transferred between the users in your organization. The details of an ongoing call can be seen in the live call widget on the logs page. ...
Do I need to subscribe for reports for the Outbound calls separately?
No, you do not need to subscribe for reports for outbound calls separately. When you subscribe for daily reports, the reports for outbound calls is also included. MyOperator is an initiative towards making call management easy for small and medium ...
Can i use my already existing IVR for OBD?
No, for OBD you need to create a separate IVR that’ll only receive outbound calls. No incoming calls can land on this outgoing IVR. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...
Do I need to pay extra for the Outbound Dialer feature?
Yes, you need to pay extra for the Outbound dialer feature/service.
What if a customer/agent misses a scheduled Outbound call?
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...