Outbound Dialer
What are the documents required in order to activate outbound calls on dnd numbers?
To comply with TRAI’s Unsolicited Commercial Communication (UCC) regulations, MyOperator requires specific documents before enabling outbound calls to numbers registered under Do Not Disturb (DND). These documents prove that you have customer consent ...
What is the benefit of using an OBD (Outbound Dialer)?
Short answer: An Outbound Dialer (OBD) automates large‑scale calling so you can reach many customers quickly and consistently—saving agent time, improving connect rates, and capturing responses at scale. Applies to: Web Dashboard & OBD API • ...
Is OBD similar to the Click ‘O’ Call feature?
Short answer: No. They solve different problems. Click ‘O’ Call is a 1‑to‑1, agent‑initiated call you trigger from the dashboard/CRM to instantly connect an agent with one customer. OBD (Outbound Dialer) is an automated, 1‑to‑many system that dials a ...
What is Live Call Transfer Auto-dialing feature?
1 | When & Why Use Live Call-Transfer Auto-Dialing This feature lets an agent press one key to (a) transfer the current caller to the right queue or colleague and (b) auto-dial the next customer on the campaign list—all in under a second. Scenario ...
What happens if a customer or agent misses a scheduled outbound call (OBD) in MyOperator?
Applies to: Outbound (OBD) campaigns in MyOperator ? Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...
What if a customer or agent misses a scheduled Outbound call (OBD) in MyOperator?
Applies to: Outbound (OBD) campaigns in MyOperator ?Table of Contents Overview Definitions (what counts as “missed”) Prerequisites How it works — high-level flow Configure behavior (steps) What happens after a missed call Expected outcome & how to ...
Can I use my already existing IVR for OBD (Outbound Dialer) in MyOperator?
Short answer: No—your inbound IVR cannot be used as-is for OBD. Why? OBD flows are outbound-only, optimized for auto-dial + press-key journeys, pacing, and reporting. You should create a dedicated OBD IVR, but you can reuse audio prompts (greetings, ...
What are different types of outgoing solutions that MyOperator provides?What are different way I can reach out to my customers via outgoing calls?
Outgoing calling in MyOperator — options, setup, and best uses Short answer: MyOperator supports three outgoing options: Click-to-Call (1:1 agent calls), Agent-Connect Campaigns (system dials customers then bridges to an agent), and Voice Broadcast / ...
How many outbound calls can be generated at once?
It depends on your total channel lines and how many are allocated to outbound. In most setups, one outbound call uses two lines (agent leg + customer leg). If your default allocation is ⅔ outbound / ⅓ inbound, use the formula below. Table of contents ...
How does the MyOperator Outbound Dialer work and how do I place a business-ID call?
⚡Quick answer - Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call. The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and ...
What is Outbound Auto Dialer?
Audience: Admins, compliance owners, and operators in India evaluating/using Outbound Auto Dialer. Goal: Understand availability, meet TRAI requirements, request activation, and (if approved) run a compliant outbound program. Table of contents What ...
What is the default duration of incoming/outgoing calls? How can I increase this limit?
The default duration of any incoming/outgoing calls is 60 minutes for all paid services. After this limit, calls will be disconnected automatically. If you need to increase or decrease the limit, contact your account manager. Or write to us at ...
What should I do if there is no ring/sound played in case of outgoing calls or Click to Call?
Identify the caller, where no ring/sound played for outgoing calls and share the UID with your account manager to resolve the issue or write to us at support@myoperator.co. The AM can further run some test calls from the panel and share the UID with ...
What should I do if calls are not landing on customer’s number?
If the call is not landing your customer’s number, share the UID of the customer to your account manager. If you have received any error message, share the same with your account manager or write to us at support@myoperator.co MyOperator is an ...
What should I do if I am not able to make outgoing calls or use Click to Call?
Check the following: 1. Check the services are suspended from MyOperator or not. 2. Check your email (billing contact) for any account suspension alert. You can also check for any unpaid dues from payment page, If unpaid dues are more than your ...
What is Outbound Auto Dialer?
An auto dialer is an outbound call center solution that automatically dials customer numbers and can deliver important information through an IVR, or can connect a customer to a user once the call has been answered.
How does an Outbound dialer work?
After installing the dialer app login with your number registered in MyOperator. Registered number is the number of user that is added to your MyOperator account. The number you are doing login should be in the same mobile. After entering the ...
What is an Outbound call?
An outbound call is a call that is initiated by an agent in your organization to either your existing or potential customer. An outbound consists of one scheduled call and two retries (optional). Two channel lines are consumed to make one outbound ...
How many outbound calls can be generated at once?
The number of outbound calls that can be generated at once depends on the number of channel lines your business has. Only two third of the channel lines are used for making outbound calls and the remaining one third is reserved for receiving incoming ...
What is the benefit of using an OBD?
The benefit of using an OBD is that it helps in: Saving Time: It automatically generates outbound calls to customers from the contact list queued by you. In other words, if you want to call 100 customers, you do not need to call each customer ...
What is a queue list?
A queue list is a list of all the phone numbers that are added in the Outbound Dialer. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls can directly ...
Is OBD similar to a Click ‘o’ call feature?
Outbound Dialer is an enhancement of the Click ‘O’ call feature. The Click ‘O’ call feature allows you to call a particular customer directly from the MyOperator web panel. Whereas, with an OBD you do not need to call each customer individually, you ...
How do I upload my list of contacts in the OBD?
As of now, you cannot upload your contact list but you can queue all the contacts through our API. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It understands how management of phone calls ...
What if there are no lines available to dial out a call to a customer?
If there are no lines available to dial out a call to a customer, then the customer’s number will be added to the queue list again. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...
Do I need to subscribe for reports for the Outbound calls separately?
No, you do not need to subscribe for reports for outbound calls separately. When you subscribe for daily reports, the reports for outbound calls is also included. MyOperator is an initiative towards making call management easy for small and medium ...
Can i use my already existing IVR for OBD?
No, for OBD you need to create a separate IVR that’ll only receive outbound calls. No incoming calls can land on this outgoing IVR. MyOperator is an initiative towards making call management easy for small and medium sized organizations. It ...
Do I need to pay extra for the Outbound Dialer feature?
Yes, you need to pay extra for the Outbound dialer feature/service.
What if a customer/agent misses a scheduled Outbound call?
An outbound call consists of a scheduled call and two retries (optional). If a customer/ agent misses a scheduled call, then the OBD will generate another call to the same customer after 3 minutes (this is configurable). If both the retries fails ...