Special Features
How to activate ClickOCall?
As per TRAI's new regulations to activate ClickOCall/ Outgoing Call, an agreement would need to be shared between MyOperator and you. Kindly share the required information as mentioned below as it is required to complete the verification process and ...
How to enable or disable direct dialing and how can I use it?
1. Login to your MyOperator panel, using your super admin credentials, and click on “Manage” on the top. 2. Go to settings and click on “Design callflow". 3. Go to "Advance setting" from the left menu. 4. Click on the "Edit" link in inbound settings. ...
What is a “Sticky Agent”?
MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...
What is Live Call Transfer Auto-dialing feature?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
What is Click-o-call ?
Click O call is a special feature of MyOperator that allows you to call a particular caller, directly from the web panel. It helps you connect with those customers whose call you missed previously with just a click. To initiate a call, just follow ...
What is Direct Dialing? How is it beneficial to me?
Direct dialing is a feature that allows a caller to connect directly with an agent in your organization. However, for direct dialing, the caller should know the extension number of that particular user. Suppose customer A wants to call a particular ...