Special Features
What triggers the opening of a service conversation?
A Service conversation opens when the customer sends you a message (customer‑initiated). That message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) messages. This is separate from ...
What is an IVR, how does it work, and what are the business benefits?
⚡ Quick answer –An IVR (Interactive Voice Response) is an automated phone-menu system that plays recorded greetings, captures keypad (DTMF) or voice input, and routes calls to the correct user, queue, or voicemail—24 × 7—without a live agent. An IVR ...
What is a Missed Call Service and how do I set it up in MyOperator?
⚡Quick answer - A Missed Call Service lets customers dial your virtual or toll-free number, disconnects after 1–2 rings (so they pay nothing), and instantly triggers an action—send an SMS or WhatsApp template, queue a callback, or fire a webhook that ...
What changes if I buy MyOperator through a channel partner instead of directly?
⚡ Quick answer- The core platform, features, security posture, SLAs, and list pricing are identical whether you buy directly from MyOperator or via an authorised channel partner. Partners can, however, bundle extra services (local onboarding, ...
How can I use my existing phone number with a MyOperator IVR?
⚡ Quick answer - You now have only one practical way to use your existing number with MyOperator IVR: 1️⃣ Call Forwarding — Fastest & Only Universal Option You forward your existing number to a MyOperator virtual number. 2️⃣ Porting — Only for ...