Special Features
What triggers the opening of a service conversation?
A Service conversation opens when the customer sends you a message (customer‑initiated). That message starts a rolling 24‑hour customer service window during which you can send non‑template (free‑form) messages. This is separate from ...
What are the business benefits of using an IVR system?
⚡Quick answer - An IVR (Interactive Voice Response) system greets callers, routes them efficiently, enables self-service, projects a professional image, cuts costs, offers 24 × 7 availability, and delivers actionable call analytics—all of which ...
Can we know the delivery status of each message delivered to the subscriber?
Where to find delivery status You can view message status in two main places: Campaign Report or Chat History Each message shows a status indicator such as: ✅ Delivered ? Pending ❌ Failed Analytics Dashboard Go to Reports → Messaging Analytics to ...
What is the process of booking a Business number?
Reserving a toll-free or virtual mobile number lets customers reach you directly while every call is logged in your MyOperator dashboard. Prerequisites You have upgraded from a Demo to a paid plan (Dashboard ▸ Complete the setup). You are signed in ...
What is a Missed Call Service and how do I set it up in MyOperator?
⚡Quick answer - A Missed Call Service lets customers dial your virtual or toll-free number, disconnects after 1–2 rings (so they pay nothing), and instantly triggers an action—send an SMS or WhatsApp template, queue a callback, or fire a webhook that ...
What changes if I buy MyOperator through a channel partner instead of directly?
⚡ Quick answer- The core platform, features, security posture, SLAs, and list pricing are identical whether you buy directly from MyOperator or via an authorised channel partner. Partners can, however, bundle extra services (local onboarding, ...
How can I use my existing phone number with a MyOperator IVR?
⚡ Quick answer - You now have only one practical way to use your existing number with MyOperator IVR: 1️⃣ Call Forwarding — Fastest & Only Universal Option You forward your existing number to a MyOperator virtual number. 2️⃣ Porting — Only for ...
What are the different types of IVR available?
Applies to: MyOperator web dashboard An IVR (Interactive Voice Response) plays menu prompts and routes callers based on keypad input or rules. A call flow is the path a call follows through your menus and rules. TL;DR Default IVR: One menu that plays ...
How to activate ClickOCall?
As per TRAI's new regulations to activate ClickOCall/ Outgoing Call, an agreement would need to be shared between MyOperator and you. Kindly share the required information as mentioned below as it is required to complete the verification process and ...
How to enable or disable direct dialing and how can I use it?
1. Login to your MyOperator panel, using your super admin credentials, and click on “Manage” on the top. 2. Go to settings and click on “Design callflow". 3. Go to "Advance setting" from the left menu. 4. Click on the "Edit" link in inbound settings. ...
What is a “Sticky Agent”?
MyOperator offers a unique feature, “Sticky Agent” that connects the caller to the same agent, provided he/she calls within a specified threshold time. The benefit of adding a sticky agent is that whenever your customers calls more than once, they ...
What is Live Call Transfer Auto-dialing feature?
Live Call Transfer Auto-dialing feature is an advanced feature added which ensures auto - connectivity of calls in case a user is busy or is unavailable to take calls. This is how it works: Suppose, you have caller A and 2 MyOperator Users, B and C. ...
What is Click-o-call ?
Click O call is a special feature of MyOperator that allows you to call a particular caller, directly from the web panel. It helps you connect with those customers whose call you missed previously with just a click. To initiate a call, just follow ...
What is Direct Dialing? How is it beneficial to me?
Direct dialing is a feature that allows a caller to connect directly with an agent in your organization. However, for direct dialing, the caller should know the extension number of that particular user. Suppose customer A wants to call a particular ...