Status Page
What impact it creates if APIs services went down?
No data e.g Recordings, Logs, users etc will be passed to client’s side by API. It may impact click to call integration through API , Incall Data provided to the client through and also Call masking solutions given by using input Node API.
What impact would it create if ACS services went down?
It can impact our after call services for example After call API’s, After call SMS, Billing info. If ACS will be down all our clients will face issues in the above mentioned services. Also we are not explaining the issue Account specific on our ...
What impact would it create if LOGS services went down?
You won't be able to search logs on the panel.
What do you understand by Logs?
Click on logs, on the panel. You can search specific logs by entering a service number or user or department in the search field. For example, if we search number-wise, we get the list of calls with these numbers, which will be received calls from ...
How will uptime be calculated? Cumulative for all or separate for each?
Uptime will be calculated separately for all the components listed in the status page based on the time taken for resolution of issue.
Are we covering Billing , Infrastructure and Configurable incidents in our Alerting System?
We are covering Infrastructure Changes or downtime and also our services mentioned as components in the status page. We are not informing about any account specific issue here in our alerting system.
What are APIs ?
Application Programmable Interface which is responsible for integration to happen and providing data about calls logs, recordings etc to clients on their CRM or websites. It can include Click to Call API , Input node Api, Incall APIs.
What is ACS ?
After Call Services includes API (After Call API), SMS, Billing, and logs. Information which gets updated after a call.
What is the difference between Incoming and outgoing calls components?
We have broadly categorized the two components as incoming and outgoing so bifurcate the issues and explain to clients which type of service is impacted.
How can Uid be checked?
UID is a unique id of each and every call reach in the call flow. This UID is very helpful to find out one call among thousands of calls and its recorded conversation. For example: Here s16 is the server you can get the details by checking Uid about ...
How can MyOperator SLA be calculated?
SLA for each component will be calculated separately. We are not calculating the cumulative SLA for all the components in the status page. For Example: if there is an issue with Delhi TATA incoming calls we will show an outage in the component ...