General
What is the correct way to use parameters in the MyOperator app for WhatsApp templates?
⚡Quick answer - Use double-brace placeholders — {{1}}, {{2}}, {{3}} — in your template body (and header text/button URLs if needed). Provide matching sample values in square brackets when submitting the template, then map each column from your ...
How do I create a template in MyOperator?
Creating a WhatsApp Business message template in MyOperator involves completing a short form and submitting it to Meta for approval. Templates must follow formatting rules and align with the correct category: Utility, Marketing, or Authentication. ✅ ...
How many variables can I use in the body of the template?
⚡Quick answer - There is no hard limit of adding placeholders (variables) in the body section of a WhatsApp message template. The template body has character limit of 1024 and as many variables can be added along with text within the character limit ...
Can multiple conversations be open at the same time?
Yes. On WhatsApp Business (WABA), multiple conversation windows can be open concurrently if they are different categories (Marketing, Utility, Authentication) and/or a customer‑initiated Service session is open. Each category maintains its own ...
What is an Alternate Number in MyOperator, and how do I add or use it?
⚡Quick answer- An Alternate Number is a backup phone number (mobile or landline) assigned to a user in MyOperator. When the primary number is unreachable, busy, or out of network, calls automatically fail over to this Alternate Number, keeping your ...
What is the maximum number of attributes I can use in MyOperator?
MyOperator allows you to define up to 10 custom attributes to capture specific details about your leads or contacts. ? What are custom attributes? Attributes are user-defined data fields used to organize and qualify contacts. Examples include: ...
How do I switch between multiple MyOperator accounts without signing out?
Quick answer - Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required. When should I use this guide? Use it if your ...
How can I transfer Live calls/IVR calls through MyOperator Web Panel?
Applies to: Agents, Supervisors, Admins (Web Panel) Also called: call transfer, call forwarding, warm transfer, blind transfer, consult transfer When and why to use this Transfer a live call (including calls that reached you via IVR) to the right ...
How can I use MyOperator chrome extension?
Applies to: Agents, Supervisors, Admins. Outcome: Install & sign in, place calls from the extension or web pages, configure settings, and verify everything works. Time to complete: 5–10 minutes. Prerequisites Feature access: ClickOCall / Web Call is ...
Does MyOperator’s Alerting System cover Billing, Infrastructure, and Configurable incidents?
⚡Quick answer: Yes. Our alerting system classifies incidents into Infrastructure, Billing, and Configurable categories. You can subscribe to alerts per category and choose delivery channels (email, SMS, Slack/Teams, webhook)—availability may vary by ...
What is a “Node ID” in MyOperator?
⚡Quick answer - A Node ID is the unique identifier for each step (node) inside Advanced Call Flow. Use it to reference a specific step in automations, APIs, or analytics. You’ll use Node IDs to: route callers programmatically, trigger actions at a ...
Can I manage multiple MyOperator accounts at the same time? How do I switch or monitor them side-by-side?
⚡Quick answer - Yes. You can: Link two or more accounts to the same e-mail and switch with one click in the web dashboard or mobile app, or Keep separate sessions open (e.g., Chrome Profile A + Chrome Profile B, or Chrome + Firefox) to watch ...
Where can I access my archived data?
1. Login to your MyOperator panel and click on “Manage” at the top. 2. In the functionality section click on “Export”. 3. Click Logs, Notes, or Users. 4. Apply necessary Filters. 5. Click Export. 6. Enter the Mail ID, where you want the file. 7. You ...
I forgot my existing password. What is the procedure to reset my password?
If you’ve forgotten your existing password then, you can reset your password by following the steps mentioned below: 1. Click on “Forgot password”. 2. Enter your Username (which is a registered mobile number) and click on “Send OTP”. 3. Check your ...
When I click on “ Forgot password”, where will I receive the One Time Password (Authentication code)?
You will receive the One Time Password (Authentication code) on your user id/registered mobile number. If you are using landline number then click on "Send OTP by call" after 30 seconds. If you want to reset your MyOperator Account password, refer ...
I want all my call details via email. How can I subscribe for it?
MyOperator ensures that you have detailed information about your calls and therefore you can subscribe for daily or weekly reports of your calls through emails. Learn more about this here. You shall be charged extra for the reports you subscribe.
What is the difference between conference calling and call transferring?
Conference calling: It involves a conversation between more than 2 people simultaneously. For example, consider this- There are 3 callers: A, B and C. When all the 3 callers are connected on one call simultaneously, then it is referred to as a ...
How to change the Super Admin details?
This is a one step process. All you need to is mail us at : support@myoperator.co.in
Can I receive calls on my desktop using the MyOperator number?
Due to legal limitations, Indian customers cannot receive calls on their desktops.