General
What is the correct way to use parameters in the MyOperator app for WhatsApp templates?
⚡Quick answer - Use double-brace placeholders — {{1}}, {{2}}, {{3}} — in your template body (and header text/button URLs if needed). Provide matching sample values in square brackets when submitting the template, then map each column from your ...
How do I create a template in MyOperator?
Creating a WhatsApp Business message template in MyOperator involves completing a short form and submitting it to Meta for approval. Templates must follow formatting rules and align with the correct category: Utility, Marketing, or Authentication. ✅ ...
How many variables can I use in the body of the template?
⚡Quick answer - There is no hard limit of adding placeholders (variables) in the body section of a WhatsApp message template. The template body has character limit of 1024 and as many variables can be added along with text within the character limit ...
Can multiple WhatsApp Business conversation windows be open at the same time—and how are they billed?
⚡Quick answer - Yes — under WhatsApp Business Platform (Meta / WhatsApp) it is possible to have multiple conversation windows open at the same time — and how they are billed depends on their types. When should I use this guide? Read this guide if you ...
What is an Alternate Number in MyOperator, and how do I add or use it?
⚡Quick answer- An Alternate Number is a backup phone number (mobile or landline) assigned to a user in MyOperator. When the primary number is unreachable, busy, or out of network, calls automatically fail over to this Alternate Number, keeping your ...
How do I switch between multiple MyOperator accounts without signing out?
Quick answer - Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required. When should I use this guide? Use it if your ...
Does MyOperator’s Alerting System cover Billing, Infrastructure, and Configurable incidents?
⚡Quick answer: Yes. Our alerting system classifies incidents into Infrastructure, Billing, and Configurable categories. You can subscribe to alerts per category and choose delivery channels (email, SMS, Slack/Teams, webhook)—availability may vary by ...
How do Input Nodes and Node IDs work in MyOperator IVR, and how do I set them up?
⚡ Quick answer - • An Input Node is the IVR block that captures caller input (DTMF tones or speech), posts that input to your webhook in real time, and then executes the next IVR action based on your webhook’s JSON response. • A Node ID is the unique ...
Can I manage multiple MyOperator accounts at the same time? How do I switch or monitor them side-by-side?
⚡Quick answer - Yes. You can: Link two or more accounts to the same e-mail and switch with one click in the web dashboard or mobile app, or Keep separate sessions open (e.g., Chrome Profile A + Chrome Profile B, or Chrome + Firefox) to watch ...